Designing the digital organization

Abstract Increasingly, organizations are assessing their opportunities, developing and delivering products and services, and interacting with customers and other stakeholders digitally. Mobile computing, social media, and big data are the drivers of the future workplace, and these and other digitally based technologies are having large economic and social impacts, including increased competition and collaboration, the disruption of many industries, and pressure being put on organizations to develop new capabilities and transform their cultures. In this article, we provide a conceptual framework for the design of effective digital organizations. Our framework is predicated on the current state of digitization across diverse sectors of the global economy. In the digital world, all activities and transactions leave digital marks, and all actors, things, and places can be reached and affected digitally. As a result, we can design for self-organization rather than using hierarchical mechanisms for control and coordination. Such designs require the strategic and cultural alignment of digital technologies within the organization and externally with stakeholders. We propose that “actor-oriented” principles are at the heart of designing digital organizations and that, if properly applied, can result in a workplace where organization members are highly engaged and productive

Strategizing and Revenue Creation in Dynamic Paradigms: A Model to Support Revenue Analysis for Mobile Incumbent Telcos

The growth of the Mobile telecommunications business in Italy has largely offset the decrease in revenues coming from fixed telephony. More specifically, we are witnessing a significant growth in data services, mainly driven by connectivity. The competitive landscape is also evolving, thanks to the growing convergence between the markets of Telecommunications, Media and Consumer Electronics. In consideration of the above scenario, this study aims to develop a strategic model in to analyze revenue streams generated by Telcos in the Italian Mobile services segment. This model describes the variation of the main factors influencing income and creates three possible future scenarios (optimistic, pessimistic and expected), affecting these variables in the next 5 years. The goal of the model is to support Telco executives in the identification of any critical areas that may create large gaps in revenue in the coming years and in the formulation of the right strategies