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3 research outputs found

The Effect of Service Recovery Justice of Discount Stores on Emotional Response, Negative Word-of-Mouth, and Switching Intention

Author: null Junghee Kim
null 고승범
Publication venue: Korea Research Academy of Distribution and Management
Publication date: 01/06/2015
Field of study

The Effects of Consumers′ Emotional Response toward Negative Information of Service Corporation on Anti-corporate Sentiments and Negative WOM Intention

The Effect of Negative Emotion on Medical Service Usage Behavior: Focusing on Moderating Effect of Intimacy

Author: Allen Chris T.
Bansal H. S.
Baumeister R. F.
Bitner M. J.
Bitner M. J.
Bitner M. J.
Bougie Roger
Chebat J. C.
Cronin J. J.
DeWitt T.
Dick A. S.
Dolen W. V.
Donovan Robert J.
Folkes V. A.
Folkes Valeri S.
Fornell C.
Fornell C.
Forrester William R.
Gremler D. D.
Hall J. A.
Hermann A
Holbrook M. B.
Holloway B. B.
Jeon S.
Jones G.
Keaveney S. M.
Landman J.
Lesser J. A.
M. A. Jones
Maute Manfred, F.
Oliver R. L.
Oliver R. L.
Oliver R. L.
Spreng R. A.
Stephens Nancy
Stern B. B.
Tsiros M.
Tsiros Michael
Vargo S. L
Weinberg P.
Westbrook R. A.
Westbrook R. A.
Westbrook R. A.
Woodside A. G.
Zeelenberg M.
Zeelenberg Marcel.
고승범
권미옥
김문섭
김선희
김성호
김수현
김혜선
박상일
박소진
서문식
서문식
서창적
윤종훈
윤태석
이기춘
이유재
이정실
이학식
조미나
조선배
하영원
Publication venue: 'Korean Academy of Commodity Science & Technology'
Publication date
Field of study

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