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1 research outputs found
Developing SLA Indicators for BPO Services Using BSC Framework
Author
Beaumont N
Fornell C
+24 more
Gewald H
Goo J.
Goyal P
Kaplan R.S
Kaplan R.S
Khalfan A
Larson K.D
Martinson M.
Niranjan T.T.
Van Grembergen W.
Wright P.M.
Wüllenweber K.
권상국
권오경
김경민
김경민
김승윤
김정욱
남기찬
서한준
안준모
이정훈
임영희
최용길
Publication venue
'Korea Service Management Society'
Publication date
Field of study
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