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    6 research outputs found

    To Respond to Changing Market Strategies of Service Kyobo Book Centre

    Author
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    Korea Service Management Society
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    No full text
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    기업의 서비스회복 노력에 대한 고객의 지각된 공정성과 구매후 행동과의 관계

    Author
    Publication venue
    Korea Service Management Society
    Publication date
    Field of study
    No full text
    Crossref

    Potential Influence of Expectation-Performance Dis-Confirmation and Perceived Justice for Service Recovery upon Fashion-Product Consumers' Satisfaction and Loyalty

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    'The Research Journal of the Costume Culture'
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    No full text
    Crossref

    A study on the relationship among the service recovery fairness, trust and training behavior of Hapkido gymnasium

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    'Korean Alliance Of Martial Arts'
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    No full text
    Crossref

    A Study on the Role of Psychological or Financial Recovery Efforts of Restaurant Service Failures: A Scenario Base Method

    Author
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    'Korea Service Management Society'
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    Field of study
    No full text
    Crossref

    Influence of Counterfactual Thinking on Customer Responses In Service Failures

    Author
    Publication venue
    'Korea Service Management Society'
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    Field of study
    No full text
    Crossref
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