7 research outputs found
The effect of the CRM investment on CRM performance : through the mediating effect of CRM organizational competence and the moderating effect of industry
No full textThe Effect of Employee's Service Orientation to Customer Orientation, Service Value, and Satisfaction on Financial Service
No full textOptimum Conditions for the Separation of Lecithin, from Egg Yolk by Response Surface Methodology
No full textThe optimum conditions for the extraction of lecithin from egg yolk were determined using response surface methodology (RSM). On the basis of the results of preliminary experiments, the most effective values were selected. The effects of three independent variables, dilution ratio. solvent composition, and extraction temperature on the response of crude egg lecithin (2) were then determined. The optimum conditions for egg lecithin separation obtained using ridge analysis were 6.51, 95.83%, and 40.2 degrees C for the dilution ratio, solvent composition, and extraction temperature, respectively. Using the optimum conditions, 55.04% of crude lecithin in total phospholipid can be obtained from 100 g liquid egg yolk. The experimental values (56.21 % crude lecithin in total phospholipid) agreed with the predicted values.Y
Affect on service quality and customer satisfactions of service delivery included cultural elements using emotion
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