Search CORE

76 research outputs found

Apology Strategies for Informal Complaints in Service Recovery and CRM Systems

Author: V. A.Zeithaml
Y.Suzuki
Publication venue: 'IGI Global'
Publication date
Field of study

Measuring Quality of Electronic Services

Author: D. A.Yorke
J. C.Nunnally
J.Cohen
V. A.Zeithaml
Publication venue: 'IGI Global'
Publication date: 01/01/2012
Field of study

TQM Practices in Public Sector

Author: C.Gronroos
D. A.Garvin
P. C.Lim
V. A.Zeithaml
Publication venue: 'IGI Global'
Publication date: 01/01/2020
Field of study

Perceived Risk Management

Author: A.Finn
B.Booms
B.Glaser
D. S.Guseman
E.Fragniere
J. F.Engel
J.Heskett
L. F.Cunningham
R. S.Wurman
V. A.Zeithaml
V. A.Zeithaml
V. W.Mitchell
Publication venue: 'IGI Global'
Publication date
Field of study

Impact of Culture on Service Failures and Service Recoveries

Author: B. H.Chern
C.Lovelock
F.Bradley
H.Seyidoğlu
J.-C.Usunier
V. A.Zeithaml
Publication venue: 'IGI Global'
Publication date: 01/01/2015
Field of study

Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India

Author: J. F.Hair
J.Carman
P. S.Palande
V. A.Zeithaml
Publication venue: 'IGI Global'
Publication date
Field of study

How Do Online Reviews Affect Business Travelers' Accommodation Choices?

Author: A. H.Eagly
J. H.Devitt
J. R. A.Santos
K. W.McCleary
M. G.Gundersen
M.Fishbein
N. K.Malhotra
N.Au
P.Kotler
R. A.Fisher
R. B.Kline
V. A.Nasir
V. A.Zeithaml
V. A.Zeithaml
W. W.Chin
Publication venue: 'IGI Global'
Publication date: 01/01/2020
Field of study

E-Services System Acceptance at an Australian University

Author: C.Chellappan
E. M.Rogers
M.Xue
S.Chen
V. A.Zeithaml
W.Al-Ghaith
Publication venue: 'IGI Global'
Publication date
Field of study

Design of Public Services Using Operational Data Analysis

Author: J. S.Hickman
L. A.Bettencourt
L.Evans
P. P.Maglio
R. R.Knipling
V. A.Zeithaml
Publication venue: 'IGI Global'
Publication date: 01/01/2019
Field of study

Nexus and Perception of Customers Toward Conventional Banking Systems

Author: A.Hamid
J.Singh
M. S.Shabbir
M. S.Shabbir
M.Metwally
M.Shahzad
S.Khalid
V. A.Zeithaml
Y.Zainuddin
Publication venue: 'IGI Global'
Publication date
Field of study

…

core

core