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2 research outputs found
Distribution Trends
Author
Acioli
American Customer Service Index
+18 more
Arslanian
Boston Consulting Group
Businesswire
CAPA
Cataldo
Diggin Travel
Expedia
Hanke
IATA
IATA
Inmarsat
Lamkin
May
PhocusWright
PhocusWright
Schoenberger
US Census Bureau
World Travel and Tourism Council
Publication venue
'Elsevier BV'
Publication date
01/01/2019
Field of study
No full text
Crossref
Cutting Corners and Working Overtime: Quality Erosion in the Service Industry
Author
American customer satisfaction index
Baumol W.
+26 more
Baumol W.
Broh R.
Cyert R.
Farber B.
Forrester J.
Forrester J.
Forrester J.
Hogarth R.
Jarmain W.
John D. Sterman
Koepp S.
McKinsey Global Institute
Mills P.
Mobley W. H.
Rogelio Oliva
Schneider B.
Senge P.
Shiba S.
Simon H. A.
Sterman J.
Theil H.
Thomas H.
Tornow W. W.
U.S. Products get better markets than service
Weisberg J.
Zeithaml V.
Publication venue
'Institute for Operations Research and the Management Sciences (INFORMS)'
Publication date
Field of study
No full text
Crossref
No full text
