Introduction to the Minitrack on Smart Service Systems: Analytic, Cognition and Innovation

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A Model for Efficiency-Based Resource Integration in Services

Service processes, such as consulting, require coordinated efforts from the service recipient (client) and the service provider in order to deliver the desired output – a process known as resource integration. Client involvement directly affects the efficiency of service processes, thereby affecting capacity decisions. We present a mathematical model of the resource-integration decision for a service process through which the client and the service provider co-produce resource outputs. This workforce planning model is unique because we include the extent of client involvement as a policy variable and introduce to the resource-planning model efficiency and quality performance measures, which are functions of client involvement. The optimization of resource planning for services produces interesting policy prescriptions due to the presence of a client-modulated efficiency function in the capacity constraint and subjective client value placed on participation in the service process. The primary results of this research are optimal decision rules that provide insights into the optimal levels of client involvement and provider commitment in resource integration

Saúde, Doença no Brasil Colonial: Práticas de cura e o uso de plantas medicinais no Tratado Erário Mineral de Luís Gomes Ferreira (1735)

TCC (graduação) - Universidade Federal de Santa Catarina. Centro de Filosofia e Ciências Humanas, Departamento de História.Este trabalho busca analisar as práticas de cura e os usos de plantas medicinais inseridos no manual de medicina Erário Mineral, de autoria do cirurgião português Luis Gomes Ferreira, publicado em Lisboa em 1735. A partir da análise da fonte buscou-se, através do discurso e da trajetória de Luis Gomes Ferreira, estudar a estrutura da medicina brasileira no século XVIII, compreendendo a circularidade de conhecimentos existentes na colônia e dando destaque ao emprego de plantas medicinais nos processos de cura. O Erário Mineral trata da cura com produtos de origem animal, mineral e vegetal, sendo o foco deste trabalho a utilização das plantas medicinais pelo autor e como esse uso se relaciona com as teorias médicas existentes no período. Procurou-se assim compreender as inserções de Luis Gomes Ferreira no cenário de Minas Gerais durante o período de exploração do Ouro, verificando também as normas para o exercício da medicina na colônia ea quebra de hierarquias existentes nas práticas de cura

Saúde e Doença no Brasil Colonial: Práticas de cura e uso de plantas medicinais no Tratado Erário Mineral de Luís Gomes Ferreira (1735)

TCC (graduação) - Universidade Federal de Santa Catarina. Centro de Filosofia e Ciências Humanas. Curso de História.Este trabalho busca analisar as práticas de cura e os usos de plantas medicinais inseridos no manual de medicina Erário Mineral, de autoria do cirurgião português Luis Gomes Ferreira, publicado em Lisboa em 1735. A partir da análise da fonte buscou-se, através do discurso e da trajetória de Luis Gomes Ferreira, estudar a estrutura da medicina brasileira no século XVIII, compreendendo a circularidade de conhecimentos existentes na colônia e dando destaque ao emprego de plantas medicinais nos processos de cura. O Erário Mineral trata da cura com produtos de origem animal, mineral e vegetal, sendo o foco deste trabalho a utilização das plantas medicinais pelo autor e como esse uso se relaciona com as teorias médicas existentes no período. Procurou-se assim compreender as inserções de Luis Gomes Ferreira no cenário de Minas Gerais durante o período de exploração do Ouro, verificando também as normas para o exercício da medicina na colônia ea quebra de hierarquias existentes nas práticas de cura

S-D logic research directions and opportunities: the perspective of systems, camplexity and engeneering

To date, several disciplines have broached the systems view of service and the engineering of service systems. Operations research applied to services began with a rather simplistic, macro view of resource integration in the form of data envelopment analysis (DEA), introduced by Charnes, Cooper and Rhodes in 1978 (Banker et al., 1984; Charnes et al., 1994). Micro models of service systems have tended to study the systems’ IT components (Hsu, 2009; Qiu 2009). Engineering, which has always been associated with ‘assembling pieces that work in specific ways’ (Ottino, 2004) and ‘a process of precise composition to achieve a predictable purpose and function’ (Fromm, 2010: 2), has contributed to greater scalability and purposeful control in service systems. However, the agents of the system are usually people whose activities may not easily be controlled by predictable processes and yet are critical aspects of the value-creating system (Ng et al., 2011b). There is need for a new combinative paradigm, such as third-generation activity theory, in which two or more activity systems come into contact, to explore dialogue, exchanging perspectives of multiple actors, resulting in networks or groups of activity systems that are constantly interacting (Marken, 2006; Nardi, 1996, Oliveros et al., 2010). While various systems approaches, such as general systems theory (von Bertalanffy, 1962); open systems theory (Boulding, 1956; Katz and Kahn, 1978); and viable systems approach (Barile, 2008; Beer, 1972; Golinelli, 2010), will not be reviewed here (see Ng et al., 2011a for a systems approach to service science), they share common tenets: boundaries, interfaces, hierarchy, feedback and adaptation to which most systems writers would add emergence, input, output and transformation (Kast and Rosenzweig, 1972). These terms may be used as a basis for a research agenda for the consideration of a service system