Memetic: from meeting memory to virtual ethnography & distributed video analysis

The JISC-funded Memetic2 project was designed as knowledge management and project memory support for teams meeting via the Access Grid environment (Buckingham Shum et al, 2006). This paper describes how these capabilities also enable it to serve as a novel distributed video analysis tool to support interaction analysis. Memetic technologies can be used to record, annotate and discuss sessions recorded within a flexible, visual hypermedia environment called Compendium. We propose that beyond the use originally conceived, the Memetic toolset could find wide ranging applications within social science for virtual ethnography and data analysis

2006 IT Governance International Conference

[Abstract]: Acting upon the recommendations of a review of Information and Communications Technology (ICT) governance and services at USQ, a major restructure was effected merging ICT units previously scattered across the university. The new Division of ICT Services embodies both CobiT and ITIL principles and comprises three sections: performance measurement and investment management; service delivery; and infrastructure and systems. To ensure the radical change was managed professionally, a change manager from the HR department was seconded to the project. With the new structure now in place, a single service desk has been implemented and service level agreements are being formulated with faculties and departments. This paper describes the new reporting structure of the Division of ICT Services, the internal structure, the goals of the Division and how they align with the corporate goals. To benchmark services, surveys of students and academic and general staff were conducted and are reported. Innovative arrangements include the use of student ‘daemons’ to supplement ICT support capabilities, as well as two part-time positions of principal advisors: learning and teaching, and research. Care was taken to ensure that the new ICT structure was logical and conducive to operational effectiveness, efficiency and sound ICT governance. The new structure provides pathways and opportunities for career progression, reflects a client focus and provides role delineation and functional accountability

Improving ICT governance: a radical restructure using CobiT and ITIL

[Abstract]: Acting upon the recommendations of a review of information and communications technology (ICT) governance and services at USQ, a major restructure was effected merging ICT units previously scattered across the university. The new Division of ICT Services embodies both CobiT and ITIL principles. To ensure the radical change was managed professionally, a change manager was seconded to the project. The value and importance of this role was underestimated and in retrospect it was removed too early. With the new structure now in place, a single service desk has been implemented and service level agreements have been formulated. This chapter describes the new reporting structure of the Division of ICT Services, the internal structure, the goals of the Division and how they align with the USQ corporate goals. Care was taken to ensure that the new ICT structure was logical and conducive to operational effectiveness, efficiency and sound ICT governance. The new structure provides pathways and opportunities for career progression, reflects a client focus and provides role delineation and functional accountability

MEMETIC : an infrastructure for meeting memory

This paper introduces the Memetic toolkit for recording the normally ephemeral interactions conducted via internet video conferencing, and making these navigable and manipulable in linear and non-linear ways. We introduce two complementary interaction visualizations: argumentation-based concept maps to elucidate the conceptual structure of the discourse using a visual language, and interactive event timelines generated from the meeting metadata. We discuss in detail the affordances of Memetic's tools, in particular the Compendium hypermedia mapping tool, and the Meeting Replay tool that renders the semantic navigation indices into the videoconference replays. Additionally, with respect to methodology and evaluation, we describe how we are engaging diverse end-user communities in the process of designing and deploying these tools

Memetic: An Infrastructure for Meeting Memory

This paper introduces the Memetic toolkit for recording the normally ephemeral interactions conducted via internet video conferencing, and making these navigable and manipulable in linear and non-linear ways. We introduce two complementary interaction visualizations: argumentation-based concept maps to elucidate the conceptual structure of the discourse using a visual language, and interactive event timelines generated from the meeting metadata. We discuss in detail the affordances of Memetic's tools, in particular the Compendium hypermedia mapping tool, and the Meeting Replay tool that renders the semantic navigation indices into the videoconference replays. Additionally, with respect to methodology and evaluation, we describe how we are engaging diverse end-user communities in the process of designing and deploying these tools