Twentieth century management theory in today's organization - how relevant is a forty-year-old model in the contemporary context of a call center

[Abstract]: In the search to find the solution to the ‘one best way’ to provide a conduit for contact between organizations and their customers, call centers represent a recent incarnation of the principles of scientific management developed in the first decades of the last century. This paper seeks to apply another iconic legacy of twentieth century management theory, Tuckman’s four-stage model of group development devised in 1965, to organizations which didn’t exist when the original idea was first postulated. How relevant are the ‘forming’, storming’, norming, and ‘performing’ stages of progression to an environment renowned for constant changes to group membership? In his 1977 revision of the four-stage model with Jensen, Tuckman acknowledged the limited capacity of the theory to account for transient participation in groups. This paper reports the findings of research which provides evidence that Tuckman’s model describes accurately the patterns of behaviour demonstrated by groups of newly selected call center workers completing their initial induction training in an Australian, semi-government, call center. Call centers provide a contemporary context for the application of Taylorist management principles, symbolic of practice more readily associated with the industrial revolution than with ‘modern’ organizations. Tuckman’s 1965 model has a similar resonance for call centers today

Spectral Characteristics and Stable Ranks for the Sarason Algebra H∞+CH^\infty+C

We prove a Corona type theorem with bounds for the Sarason algebra $H^\infty+C$ and determine its spectral characteristics. We also determine the Bass, the dense, and the topological stable ranks of $H^\infty+C$.Comment: v1: 16 page

Selectable towline spin chute system

An emergency spin recovery parachute is presented that is housed within a centrally mounted housing on the aft end of an aircraft and connected to a ring fitting within the housing. Two selectively latching shackles connected to separate towlines are openly disposed adjacent the ring fitting. The towlines extend in opposite directions from the housing along the aircraft wing to attachment points adjacent the wing-tips where the other end of each towline is secured. Upon pilot command, one of the open shackles latches to the ring fitting to attach the towline connected thereto, and a second command signal deploys the parachute. Suitable break-away straps secure the towlines to the aircraft surface until the parachute is deployed and the resulting force on the towline attached to the parachute overcomes the straps and permits the towline to extend to the point of attachment to exert sufficient drag on the spinning aircraft to permit the pilot to regain control of the aircraft. To employ the parachute as a drag chute to reduce landing speeds, both shackles and their respective towlines are latched to the ring fitting

Growth and the expression of alternative life cycles in the salamander \u3ci\u3eAmbystoma talpoideum\u3c/i\u3e (Caudata: Ambystomatidae)

Complex life cycles (CLCs) contain larval and adult phases that are morphologically and ecologically distinct. Simple life cycles (SLCs) have evolved from CLCs repeatedly in a wide variety of lineages but the processes that may underlie the transition have rarely been identified or investigated experimentally. We examined the influence of larval growth rate on the facultative expression of alternative life cycles (metamorphosis or maturation as gill-bearing adults [= paedomorphosis]) in the salamander Ambystoma talpoideum. We manipulated growth rates by altering the amount of food individuals received throughout larval development. The expression of alternative life cycles in A. talpoideum is influenced by growth via food levels, but the same growth rates at different points in the larval period elicit different responses. Individuals were more likely to metamorphose (i.e. express a CLC) when food levels and growth rates were high later in development and more likely to mature without metamorphosing (SLC) when growth rates were comparatively low during the same point in development. Growth rates at particular points in development, rather than overall larval growth rate, may be an important proximate factor in salamander life-cycle evolution

A fast MPP algorithm for Ising spin exchange simulations

A very efficient massively parallel processor (MPP) algorithm is described for performing one important class of Ising spin simulations. Results and physical significance of MPP calculations using the method described is discussed elsewhere. A few comments, however, are made on the problem under study and results so far are reported. Ted Einstein provided guidance in interpreting the initial results and in suggesting calculations to perform

The 700 F properties of autoclave cured PMR-2 composites

Studies were conducted to develop autoclave processing parameters for graphite reinforced PMR-2 resin composite materials intended for use in applications at temperatures up to 371 degrees (700 F). The effect of resin composition on autoclaveability was investigated. The effect of various graphite fibers and resin composition on 343 C (650 F) and 371 C (700 F) thermo-oxidative stability and mechanical properties was also investigated. The results of the processing studies show that PMR-2 resin composites can be easily fabricated under autoclave conditions. Autoclaved laminates exposed to 1 atm of air at 343 C (650 F) and 371 C (700 F) exhibited less than 5 percent weight loss after 750 hr exposure to 650 F air and 8 percent weight loss during exposure to 700 F air for 500 hr. After 500 hr exposure, autoclaved laminates exhibited greater than 90 percent retention of initial 650 and 700 F flexural and interlaminar shear strengths. The effect of resin formulated molecular weight and postcure conditions on laminate glass transition temperature is also discussed