Measuring user satisfaction with B2E portals

An increasing number of organisations have implemented business-to-employee (b2e) portals as a support system for their workforce. B2e portals assist employees to perform their tasks more effectively and efficiently. Organisations use b2e portals to disseminate information, facilitate collaborations and communications in the hope of increasing work productivity. This paper discusses the factors driving the adoption of b2e portals and examines some issues that could inhibit its proliferation. Moreover, it presents user satisfaction as a means of measuring the success of portal usage. This measure of user satisfaction with the b2e portal is based on an empirical study of several universities in Australia