International student complaint behaviour: Understanding how East-Asian business and management students respond to dissatisfaction during their university experience

The higher education sector is characterised by intense global competition for international students. This is driving universities to place greater priority on the student experience and, in particular, student satisfaction and retention. However, an under-researched area is student complaint behaviour. By understanding how students react to poor experiences; the likely impact on the learning and teaching experience, satisfaction ratings and ultimately international student recruitment can be assessed, and appropriate strategies implemented. This study developed an instrument that measured East-Asian students’ preferred university complaint channels. The research focused on four categories of complaint behaviour: public, private, third party and non-behavioural, and data were collected from 135 East-Asian Business and Management students. A vignette questioning technique was used, providing respondents with hypothetical negative student experiences and recording their likely responses in terms of both how and where they would complain. Results suggest international students are pro-active in reporting dissatisfaction direct to the university, but also share these negative experiences with fellow students. The findings offer new insights to those responsible for managing the student experience and, in particular, for those tasked with handling student complaints

Retire Later or Work Harder?

We compare two policies of increasing British state pension provision: (a) increase the pensionable age of men and women, (b) maintain the existing retirement age but require older workers to work longer per-period hours. There are reasons for policy makers to give serious consideration to the under-researched alternative (b). First, from wage - hours contract theory we know that there are potential gains to both workers and firms of allowing hours to rise in work experience. Second, there is strong evidence that job satisfaction rises in age. Third, there has in any case been a significant overall increase in the hours supplied by older workers in the last two decades. We review the relevant theory, model the trade-off between later retirement versus increased work intensity, produce relevant background facts, and provide estimates of the policy trade-offs.older workers, statutory retirement age, hours of work

Helicopter human factors research

Helicopter flight is among the most demanding of all human-machine integrations. The inherent manual control complexities of rotorcraft are made even more challenging by the small margin for error created in certain operations, such as nap-of-the-Earth (NOE) flight, by the proximity of the terrain. Accident data recount numerous examples of unintended conflict between helicopters and terrain and attest to the perceptual and control difficulties associated with low altitude flight tasks. Ames Research Center, in cooperation with the U.S. Army Aeroflightdynamics Directorate, has initiated an ambitious research program aimed at increasing safety margins for both civilian and military rotorcraft operations. The program is broad, fundamental, and focused on the development of scientific understandings and technological countermeasures. Research being conducted in several areas is reviewed: workload assessment, prediction, and measure validation; development of advanced displays and effective pilot/automation interfaces; identification of visual cues necessary for low-level, low-visibility flight and modeling of visual flight-path control; and pilot training

An Investigation of Crash Avoidance in a Complex System

Complex systems can exhibit unexpected large changes, e.g. a crash in a financial market. We examine the large endogenous changes arising within a non-trivial generalization of the Minority Game: the Grand Canonical Minority Game (GCMG). Using a Markov Chain description, we study the many possible paths the system may take. This 'many-worlds' view not only allows us to predict the start and end of a crash in this system, but also to investigate how such a crash may be avoided. We find that the system can be 'immunized' against large changes: by inducing small changes today, much larger changes in the future can be prevented.Comment: 12 pages, 6 figures. Revised version of previous paper to appear in Physica

Charity Begins at Home? Investigating the role of national identity in donation preferences towards local, national and international charities

A growing number of charities across the UK are competing for donations from the general public, and donors are faced with a plethora of options when choosing charitable causes to support. One criteria that may be used in this respect is distance; that is, whether the beneficiaries of their donations are based locally, nationally or internationally. It has been argued that donors who feel a moral obligation to co-nationals are more likely to donate to charities closer to home. Such an obligation may be borne from a sense of national identity, a person’s sense of attachment to their home country. Equally, recent changes in the UK’s political environment, primarily the austerity measures first implemented in 2010 and growing criticism around the allocation of overseas aid, may subsequently change how donors feel about donating to international charities. This study aims to investigate if patriotism and nationalism, the two widely accepted dimensions of national identity, impact on donor behaviour towards local, national or international charities. Furthermore, the study will also explore if attitudes towards two political issues, austerity and overseas aid, are related to charity choice. The findings will have implications for charities looking to attract and retain donors

Pupal and Adult Parameters as Potential Indicators of Cottonwood Leaf Beetle (Coleoptera: Chrysomelidae) Fecundity and Longevity

Cottonwood leaf beetle, Chrysomela scripta, pupae from a laboratory colony were weighed and monitored through adult emergence, oviposition, and mortality to determine if correlations existed between various pupal or adult parameters and fecundity or longevity. Forty-three female cottonwood leaf beetles were monitored. Pupal weight was not a good indicator of fecundity, total oviposition events, number of eggs/beetle/day, or adult longevity. In addition, adult weight showed very low correlation with fecundity, adult longevity, total oviposition events, or number of eggs/beetle/day. However, adult weight was a marginal indicator of the number of eggs/beetle/day, and correlated well with adult body length. Adult longevity could be used to predict fecundity