Los Angeles OneSource System: Youth Employers: Customer Satisfaction Survey

The City of Los Angeles Workforce Investment Board contracted with California State University Northridge to conduct a customer satisfaction survey of youth employers that participated in the OneSource Centers Youth Program in the 2010-11 program year. The results of the survey show very high levels of satisfaction (9.1 on a 10 point scale), with little variation between centers. The overall satisfaction was primarily driven by satisfaction with the services provided by the centers. In this report we provide the results of our analysis, including detailed findings for each OneSource Center in the appendix.Technical Repor

Los Angeles Onesource System: Youth Participant: Customer Satisfaction Survey 2010-2011

The Consulting Center at the College of Business and Economics, California State University, Northridge, contracted with the City to survey youth participants served during the 2010-11 program year. We collected data on services received, satisfaction with services received and the characteristics of youth served. This report presents the results of the survey for the program as a whole and for each OneSource contractor individually. Where possible we compared results for this year with data from earlier years to identify trends in the data that may be valuable to program operators and the WIB.Technical Repor

Los Angeles WorkSource System Intercept Customer Satisfaction Survey

The City of Los Angeles’ Community Development Department contracted with California State University Northridge to conduct customer satisfaction surveys at 18 WorkSource Centers. This study is part of the larger Contractor Certification System, which includes a performance management system known as SOFA, which refers to Customer Satisfaction, Outcomes, Flow of customers, and Administrative performance.Technical Repor

Ambivalent Relationships and Projection Onto Indexical Objects Ambivalent Relationships and Projection onto Indexical Objects

It is well-established in consumer culture theory that an object's meaning often resides in its ability to represent or trigger memories of others or relationships with others. The context of familial intergenerational transfers of gifts and heirlooms has been a particularly fertile area for investigating this phenomenon. This article draws on the findings from a study of heirlooms. It merges insights from the semiotic perspective of objects representing others with a projection perspective where consumers project their ambivalence about relationships with others onto their relationships with the objects that index those others. [to cite]: Deborah Heisley and Deborah Cours 636 Advances in Consumer Research Volume 34, © 2007 Ambivalent Relationships and Projection onto Indexical Objects ABSTRACT It is well-established in consumer culture theory that an object's meaning often resides in its ability to represent or trigger memories of others or relationships with others. The context of familial intergenerational transfers of gifts and heirlooms has been a particularly fertile area for investigating this phenomenon. This article draws on the findings from a study of heirlooms. It merges insights from the semiotic perspective of objects representing others with a projection perspective where consumers project their ambivalence about relationships with others onto their relationships with the objects that index those others

Los Angeles Worksource System: Youth Participant's Satisfaction Survey

The Consulting Center at the College of Business and Economics, California State University, Northridge, contracted with the city to survey the 2011-2012 youth program participants. We collected data on services received, satisfaction with services received and the characteristics of participants. This report presents the results of the survey for the program as a whole and for each OneSource contractor individually. Where possible we compared results for this year with data from earlier years to identify trends in the data that may be valuable to program operators and the WIB.City of Los Angeles: Workforce Investment Board: Community Development Departmen

Los Angeles Worksource System: Exited Adult Participant: Customer Satisfaction Survey

The City of Los Angeles Workforce Investment Board contracted with California State University, Northridge to conduct a customer satisfaction study of previously enrolled clients who exited from its WorkSource Centers in the last quarter of the 2010-11 program year. The results of the survey show high levels of satisfaction (8.32 on a 10 point scale), and substantial variation between centers. Satisfaction was driven primarily by whether or not the centers were able to help clients find jobs, and by staff performance. In this report we provide a detailed analysis of the results, including data for each WorkSource Center.City of Los Angeles:Community Development Departmen