Integrating case study and survey research methods: An example in information systems

The case for combining research methods generally, and more specifically that for combining qualitative and quantitative methods, is strong. Yet, research designs that extensively integrate both fieldwork (e.g. case studies) and survey research are rare. More¬over, some journals tend tacitly to specialize by methodology thereby encouraging purity of method. The multi-method model of research while not new, has not been appreciated. In this respect it is useful to articulate and describe its usage through example. By reference to a recently completed study of IS consultant engagement success factors this paper presents an analysis of the benefits of integrating case study and survey research methods. The emphasis is on the qualitative case study method and how it can compliment more quantitative survey research. Benefits are demonstrated through specific examples from the reference study.</i

Sparrows can't sing : East End kith and kinship in the 1960s

Sparrows Can’t Sing (1963) was the only feature film directed by the late and much lamented Joan Littlewood. Set and filmed in the East End, where she worked for many years, the film deserves more attention than it has hitherto received. Littlewood’s career spanned documentary (radio recordings made with Ewan MacColl in the North of England in the 1930s) to directing for the stage and the running of the Theatre Royal in London’s Stratford East, often selecting material which aroused memories in local audiences (Leach 2006: 142). Many of the actors trained in her Theatre Workshop subsequently became better known for their appearances on film and television. Littlewood herself directed hardly any material for the screen: Sparrows Can’t Sing and a 1964 series of television commercials for the British Egg Marketing Board, starring Theatre Workshop’s Avis Bunnage, were rare excursions into an area of practice which she found constraining and unamenable (Gable 1980: 32). The hybridity and singularity of Littlewood’s feature may answer, in some degree, for its subsequent neglect. However, Sparrows Can’t Sing makes a significant contribution to a group of films made in Britain in the 1960s which comment generally on changes in the urban and social fabric. It is especially worthy of consideration, I shall argue, for the use which Littlewood made of a particular community’s attitudes – sentimental and critical – to such changes and for its amalgamation of an attachment to documentary techniques (recording an aural landscape on location) with a preference for nonnaturalistic delivery in performance

The Role of the Doctoral Consortium: An Information Systems Signature Pedagogy?

The doctoral consortium is a well-established, widely endorsed event in the information systems (IS) discipline that occurs adjunct to mainstream IS conferences (e.g., ICIS, ECIS, PACIS, AMCIS). Anecdotal evidence suggests that PhD students’ experience of these events is almost universally positive; some have referred to the events as “life changing” or “magical”. Further, both participating students and scholars strongly perceive the events’ value. To extend the experience to more PhD students, doctoral consortia are more recently being run locally and unaffiliated with any conference. By reviewing the literature and historical documents and conducting a series of interviews and email exchanges with past conference co-chairs, we explore the merits of IS doctoral consortia (consortia). We position the IS doctoral consortium as distinct from forms of doctoral student development in other disciplines, a veritable “signature pedagogy” for IS. In examining the practices and motivations underlying doctoral consortia, we explain related phenomena to improving future consortia. In addition, by appending much historical detail, we add to the IS discipline’s organizational memory

The Information Systems Academic Discipline in Australia

This paper reports a descriptive case study of the IS academic discipline in Australia. One in a series of nine papers comprising a special issue of Communications of the AIS (CAIS) titled The Information Systems Academic Discipline in Pacific Asia, this sub-study sought to establish the beginnings of a cumulative and ongoing effort to track and report on, and reflect upon the evolution and state of the IS academic discipline in Australia (and Pacific Asia and ultimately other world regions). This paper clarifies the role of the Australian study as a preliminary to the larger Pacific Asia study, and draws upon a series of case studies of Australian states and territories to present the Australian situation. The case study protocol, based in Ridley\u27s [2006] framework on the evolution of disciplines, suggests an inverse relationship between the impact of local contingencies and a discipline\u27s degree of professionalism and maturity. Analysis of Australian data reveals considerable diversity in IS research and teaching across the nation, reflecting the wide geographic spread of universities in Australia. Although in general IS research is not highly contingent upon local exigencies and environmental pressures, the topics researched often reflected personal interests and are only weakly coordinated across research sites. At this time IS in Australia does not possess a unique symbol system that allows unambiguous communication between initiates within the field

Gamma Ray Large Area Space Telescope (GLAST) Balloon Flight Data Handling Overview

The GLAST Balloon Flight Engineering Model (BFEM) represents one of 16 towers that constitute the Large Area Telescope (LAT), a high-energy (>20 MeV) gamma-ray pair-production telescope being built by an international partnership of astrophysicists and particle physicists for a satellite launch in 2006. The prototype tower consists of a Pb/Si pair-conversion tracker (TKR), a CsI hodoscopic calorimeter (CAL), an anti-coincidence detector (ACD) and an autonomous data acquisition system (DAQ). The self-triggering capabilities and performance of the detector elements have been previously characterized using positron, photon and hadron beams. External target scintillators were placed above the instrument to act as sources of hadronic showers. This paper provides a comprehensive description of the BFEM data-reduction process, from receipt of the flight data from telemetry through event reconstruction and background rejection cuts. The goals of the ground analysis presented here are to verify the functioning of the instrument and to validate the reconstruction software and the background-rejection scheme.Comment: 5 pages, 4 figures, to be published in IEEE Transacations on Nuclear Science, August 200

Toward the concept of pockets of creativity in business processes

The study will cross-fertilise Information Systems (IS) and Services Marketing ideas through reconceptualising the information system as a service (ISaaS). The study addresses known limitations of arguably the two most significant dependent variables in these disciplines - Information System Success or IS-Impact, and Service Quality. Planned efforts to synthesise analogous conceptions across these disciplines, are expected to force a deeper theoretical understanding of the broad notions of success, quality, value and satisfaction and their interrelations. The aims of this research are to: (1) yield a conceptually superior and more extensively validated IS success measurement model, and (2) develop and operationalise a more rigorously validated Service Quality measurement model, while extending the ‘service’ notion to ‘operational computer-based information systems in organisations’. In the development of the new models the study will address contemporary validation issues

Major Issues with SAP Financials in Queensland Government

This short paper reports a research project that seeks to give improved understanding of client-centered ERP lifecycle support issues in order that research, management and educational resources can be allocated and implemented effectively. The paper presents (1) the study background; (2) the research context and object; (3) the research questions and aims; (4) previous literature on major IS issues employing the Delphi method; (5) the research strategy and design; (6) progress to date; (7) expected benefits and outcomes; and (8) limitations and future research suggestions

Measuring IS-Support: A Conceptual Model

This paper reports on a conceptual model of a larger research effort proceeding from a central interest in the importance of assessing the IS-Support provided to key-user groups. This study conceptualised a new multidimensional IS-Support construct with four dimensions: training, documentation, assistance and authorisation, which form the overarching construct – IS-Support. We argue that a holistic measure for assessing IS-Support should consist of dimensions, and measures, that together assess the variety of the support provided to IS key-user groups. The proposed IS-Support construct is defined as the support the IS key-user groups receive to increase their capabilities in utilising information systems within the organisation. With two interrelated phases, conceptualisation phase and validation phase, to rigorously hypothesise and validate a measurement model, the IS-Support model, proposed in this study, is intended to include the characteristics of analytic theory

The State of the IS Academic Discipline in Pacific Asia: Methodological Learnings

This is the last in a series of nine papers making up a special issue of Communications of the AIS (CAIS) titled The State of the Information Systems Academic Discipline in Pacific Asia (IS-in-PA). This paper reports on knowledge gleaned from the conduct of the sub-studies that comprise the IS-in PA project. In particular, there is analysis of the specific research artifacts developed for the individual sub-studies reported in this special edition. It is proposed that the methodological learnings derived from this project will be of benefit in the replication and extension of this project to other regions of the world. The paper addresses a key aim of the IS-in-PA, involving the development and application of a process of evidence collection and review transferable to other studies tracking diffusion of the IS discipline

Maintaining ERP Packaged Software – a Revelatory Case Study

For many organizations, maintaining and upgrading enterprise resource planning (ERP) systems (large packaged application software) is often far more costly than the initial implementation. Systematic planning and knowledge of the fundamental maintenance processes and maintenance-related management data are required in order to effectively and efficiently administer maintenance activities. This paper reports a revelatory case study of Government Services Provider (GSP), a high-performing ERP service provider to government agencies in Australia. GSP ERP maintenance-process and maintenance-data standards are compared with the IEEE/EIA 12207 software engineering standard for custom software, also drawing upon published research, to identify how practices in the ERP context diverge from the IEEE standard. While the results show that many best practices reflected in the IEEE standard have broad relevance to software generally, divergent practices in the ERP context necessitate a shift in management focus, additional responsibilities, and different maintenance decision criteria. Study findings may provide useful guidance to practitioners, as well as input to the IEEE and other related standards