Leaders’ learning orientation and the HCM-turn in call centres

Research on call centres is increasingly concerned with high levels of work intensification and unveils deep-seated contradictions in this new form of service organizations. The current debate opposes management interests in rationalization and technologies of efficiency and control to employee wellbeing and the quality of the customer service. Based on a single-case study, this paper advances a differentiated view of management focusing on the mediating role of operational management in striking a balance between structural requirements and people issues. Learning orientation is identified as a significant leadership quality that promotes reflexivity in the ongoing processes of interpretation and meaning creation enhancing the human dimension in the production of service. Learning orientation will be related to high-commitment management (HCM) as a way to reconcile the logics of efficiency and customization. Arguably, a learning orientation impacts not only at shop floor level, but also on the upper organization, through upward feedback, providing potentially valuable knowledge to the organizational strategic decision making.&nbsp

Towards a Cost-Benefit Analysis of Additive Manufacturing as a Service

The landscape of traditional industrial manufacturing is undergoing a pivotal shift from resource-intensive production and long supply chains to more sustainable and regionally focused economies. In this evolving scenario, the move towards local, on-demand manufacturing is emerging as a remedy to the environmentally damaging practice of mass-producing products in distant countries and then transporting them over long distances to customers. This paradigm shift significantly empowers customers, giving them greater control over the manufacturing process by enabling on-demand production and favouring local production sites over traditional mass production and extensive shipping practices. In this position paper we propose a cloud-native Manufacturing as a Service (MaaS) platform that integrates advances in three-dimensional (3D) printing technology into a responsive and eco-conscious manufacturing ecosystem. In this context, we propose a high-level architectural design for a cloud-based MaaS platform that connects web shops of local stores with small and medium-sized enterprises (SMEs) operating 3D printers. Furthermore, we outline an experimental design, including a cost-benefit analysis, to empirically evaluate the operational effectiveness and economic feasibility in a cloud-based additive manufacturing ecosystem. The proposed cloud-based MaaS platform enables on-demand additive manufacturing and opens up a profit sharing opportunity between different stakeholders.Comment: In Proceedings of the 14th International Conference on Cloud Computing and Services Science (CLOSER 2024). Angers, Franc

Hoch geschätzt und viel gescholten: Plädoyer für die Datenschutz-Grundverordnung der EU

Die Datenschutz-Grundverordnung der EU reguliert Fragen des Datenschutzes. Der Beitrag widmet sich Herausforderungen und Problemstellungen, die durch Digitalisierung, Big Data und Machine Learning für den Datenschutz entstanden sind und geht der Frage nach, inwiefern die DSGVO eine Antwort darauf ist ..

Staatsschutzgesetz: Unkontrollierte Kontrolle und mangelnde Verhältnismäßigkeit: Wer nichts zu verbergen hat, muss trotzdem einiges befürchten

Der Antrag zur Änderung des Staatsschutzgesetzes stößt abermals auf unvermindert heftige Kritik. Herbert Gnauer hat sich intensiv mit dieser Änderung auseinandergesetzt und liefert einen Kommentar zum aktuellen Stand der Dinge

HEAT - Das 1x1 der Überwachungs-Gesamtrechnung

Der Beitrag berichtet über ein Buch der Initiative "epicenter works", die an dem Umstand, dass Gesetze, die Überwachung ermöglichen, bisher nicht auf ihre Wirksamkeit hin überprüft worden sind, ansetzt. Das Buch listet alle relevanten Gesetze in Österreich auf, um so die Grundlage für eine Evaluation zu schaffen

A sheer endless story: Comment on the copyright reform of the European Union

Ende März 2019 beschloss das EU-Parlament die heftig umstrittene Richtlinie 2019/790 zum Urheberrecht im digitalen Binnenmarkt. Mitte April passierte sie den Rat und steht nun mit zweijähriger Frist zur Umsetzung im jeweiligen nationalen Recht der Mitgliedstaaten an. Von diversen Freihandelsabkommen abgesehen, trafen Vorhaben der EU kaum je auf ähnlich massiven Widerstand. Wie geriet ein Themenfeld, das bis vor Kurzem ausschließlich Spezialisten und Spezialistinnen kümmerte, ins Zentrum einer breiten, höchst kontrovers und emotional geführten Debatte? Herbert Gnauer schildert die Entwicklung aus durchaus persönlicher Sicht und erklärt, weshalb die Angelegenheit damit noch längst nicht erledigt ist.At the end of March 2019, the European Parliament passed the highly controversial Directive 2019/790 on Copyright in the Digital Single Market. It passed the Council in mid-April and has a two-year deadline for implementation in the respective national legislation of the Member States from now on. Apart from various free trade agreements, EU projects hardly ever met with similar resistance. How did a field of topics that until recently had exclusively focused on specialists fall into the center of a broad, highly controversial and emotionally charged debate? Herbert Gnauer describes the development from a very personal point of view and explains why the matter is still far from over

Considering Cybersecurity with Trustworthy IoT in Smart Cities

Forschung Burgenlan