E-grocery challenges and remedies: Global market leaders perspective

The purpose of the study is to identify logistic elements germane to e-grocery businesses, and to reveal the challenges collateral with each logistic element. Further, it strives to create a better understanding of specific remedies that have been employed by top e-grocery retailers to overcome existing challenges while aligning identified challenges with Turban’s framework. Extensive semi-structured interviews were conducted with management staff in three of the top ten global online grocery retailers and another that was a market leader in a European country. The qualitative data collected was transcribed and coded using a non-hierarchical axial coding to identify emerging themes in content analysis. The results expose a range of challenges that could be compartmentalised into three broad categories, in harmony with the different stages of the order fulfilment process. Interestingly, the study found that most challenges were operational rather than tactical or strategic in nature. While the study expands existing knowledge, its revelation that most challenges lie in the management of roles and responsibilities domain is instructive. This makes it imperative for practitioners to focus on this specific area if meaningful improvement in e-grocery retailing performance is to be realised. This research offers a systematic understanding of supply and distribution challenges, including remedies utilised to ameliorate the effect of the challenges from the perspectives of the top companies in the industry. These remedies can be invaluable for existing and emerging e-grocers

Data crunch report: The impact of bad data on profits and customer service in the UK grocery industry

The UK retail industry is behind the curve in addressing the challenge of poor product supply chain data. The size of the quality problem is a lot worse than expected, with data shown to be inconsistent in over 80% of instances. It is estimated that this will cost the industry at least £700m over the next 5 years, and a further £300m in lost revenues. Looking forward, consumers are demanding better product information and labelling for nutrition, health and lifestyle. Planned European legislation is also demanding that the industry provides further information related to packaging and the environment. In this future world manual work arounds and pragmatic fixes employed currently by retailers are no longer sustainable. The time has arrived for the UK grocery industry to address the data quality issue head on, and reap the considerable benefits

The Tesco international report June 2003

Available from British Library Document Supply Centre- DSC:m03/29627 / BLDSC - British Library Document Supply CentreSIGLEGBUnited Kingdo

Owning the labels Conference papers 1983

SIGLEAvailable from British Library Lending Division - LD:84/31037(Owning) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

Asda Group Plc

Series of profile reports on key distributorsAvailable from British Library Document Supply Centre- DSC:1739.505(8) / BLDSC - British Library Document Supply CentreSIGLEGBUnited Kingdo

The international food consumer Emerging commercial realities

Transcripts of Convention '90, held 18 Oct 1990SIGLEAvailable from British Library Document Supply Centre- DSC:q91/21082(International) / BLDSC - British Library Document Supply CentreGBUnited Kingdo

European fact file Essential information on European consumers and grocery retail markets; volume 1

SIGLEAvailable from British Library Document Supply Centre- DSC:f95/0364 / BLDSC - British Library Document Supply CentreGBUnited Kingdo