Analisis Tingkat Kepuasan Layanan Jasa Melalui Metode Service Quality Dan Customer Satisfaction Index (Studi Kasus: Kantor Pos Gladak Solo)

Semakin ketatnya persaingan di sektor jasa, Kantor Pos harus berusaha untuk meningkatkan kualitas pelayanan untuk memberikan dan menjamin kepuasan bagi para pelanggannya. Guna memenuhi kebutuhan informasi yang dibutuhkan pelanggan. Agar tingkat layanan yang berkualitas itu dapat tercapai dengan baik harus dapat mengetahui sudah sampai mana pelayanan yang telah diberikan dan pelayanan apa yang harus diberikan agar dapat meningkatkan kualitas layanan, serta memberikan kepuasan pelanggan dan mengetahui apa yang diinginkan pelanggan. Tujuan dilakukan penelitian ini adalah untuk mengetahui kepuasan pelanggan dan kualitas layanan jasa terhadap kinerja layanan jasa yang diberikan Kantor Pos Gladak Solo melalui metode service quality dan Customer Satisfaction Index. Manfaat dari penelitian ini adalah dapat dijadikan sebaga masukan dan bahan pertimbangan untuk memperbaiki kualitas layanan jasa di Kantor Pos Solo. Metode pengambilan data yang digunakan adalah melakukan observasi, wawancara, dan menyebarkan kuesioner. Metode pengolahan data yang digunakan adalah melakukan uji reliabilitas dan uji validitas, melakukan perhitungan service quality, dan perhitungan customer satisfaction index. Hasil penelitian menunjukkan bahwa 22 variabel yang digunakan didalam penelitian adalah reliabel dan valid, sehingga mampu untuk digunakan dalam mengukur kualitas layanan jasa yang ada di Kantor Pos Solo. Berdasarkan hasil dari pengolahan data, nilai dari CSI yaitu sebesar 71% atau 0,71 dan jika dilihat dari kriteria masuk ke dalam kriteria “puas” karena berada pada range antara 0,66-0,80

Recognizing traditional tree tenure as part of conservation and REDD+ strategy

Reducing emissions from deforestation and degradation (REDD ) should focus on places where such emissions occur. Protected Areas (PAs) are, in theory, protected and hence, should have no emissions associated with land use/land cover change. In practice rotection is incomplete. Can PAs be included in REDD schemes? Can 'paper parks' be included that exist on paper rather than in reality? How concrete should threats be before we call carbon (C) protection 'additional'? The dilemma may be more manageable if protected areas are included in a broader landscape approach to REDD. Some REDD project proponents currently focus on 'buffer zones' where protection is incomplete, but biodiversity co-benefits of additional C protection can be large. The results of a REDD easibility appraisal in an area surrounding the Lamandau River Wildlife Reserve in Central Kalimantan, Indonesia's REDD pilot province illustrate the challenges of finding synergies between sustaining livelihoods for local communities, protecting orangutans and globally appropriate mitigation actions

Farmer perceptions of plant–soil interactions can affect adoption of sustainable management practices in cocoa agroforests : A case study from Southeast Sulawesi

Despite extensive research focused on increasing the sustainability and productivity of agricultural systems in the tropics, adoption rates of improved management solutions often remain low among smallholder farmers. To address this, we evaluated how local knowledge and perceptions influenced decision-making processes among smallholder cocoa farmers. We conducted individual semistructured interviews with 72 cocoa farmers in Southeast Sulawesi and documented local knowledge about soil fertility indicators, nutrient cycling processes, and the interactions among shade trees, cocoa trees, and soils in cocoa agroforests. We further collected data regarding farmers’ fertilizer preferences, additional income sources, and perceived barriers to improved cocoa production. We found that farmers’ understanding of biophysical interactions in Southeast Sulawesi was comprehensive, mostly accurately aligned with scientific literature, and sometimes provided additional complementary knowledge. Cocoa farmers in Southeast Sulawesi approached decision making in a holistic way, integrating personal observations, information from external sources, and socioeconomic limitations and priorities. This finding highlights the value of flexible conservation farming approaches that allow farmers to minimize trade-offs and prioritize their households’ needs. Finally, we identify a “dual” knowledge gap on the part of farmers and scientists regarding the direct benefits of shade tree inclusion for improved yields and income security. Addressing this through further research and targeted knowledge dissemination could contribute to an increase in the long-term adoption rates of more sustainable cocoa cultivation practices