Business Process Reengineering for Optimal Processes: a Case Study of Student Academic Administration Process Enhancement in University of Surabaya

Regardless the cost and risk, many organizations implemented business processes reengineering (BPR) with hope that it could improves the organization’s performances especially in term of cost reduction, quality improvement, better service, and speed. Recognizing the cost and the potential advantage, this study seeks to understand how a successful BPR could lead to process optimization by thoroughly evaluating a case study of BPR implementation in student academic administration process in UBAYA. Evaluation results suggest that a successful BPR implementation could significantly improve the reengineered processes in all four dimensions of cost, time, quality and flexibility

Organizational Change Management: A Case Study Of Academic Information System Implementation In Universitas Surabaya, Indonesia

Perubahan organisasi (Organizational Change) adalah munculnya perubahan berdasarkan persepsi penggunanya (Cao dkk, 2000). Menggunakan sebuah studi kasus pada pengembangan sistem informasi akademik di Universitas Surabaya, Indonesia, artikel ini bermaksud untuk menjelaskan bagaimana sebuah perubahan organisasi dapat diimplementasikan dengan baik menggunakan 8 (delapan) faktor sukses yang dikemukakan oleh Kotter (1996) sebagai dasar analisa. Tanpa bermaksud untuk mengabaikan pentingnya faktor sukses tertentu, studi kasus pada artikel ini menemukan empat faktor sukses memiliki level kepentingan yang lebih dibandingkan faktor sukses lainnya. Studi lebih lanjut dibutuhkan untuk mengkonfirmasi temuan ini dan apabila memungkinkan, mengklasifikasi bobot kepentingan tiap sukses faktor sukses dalam mengimplementasikan perubahan dalam sebuah organisas

Challenging the Model Minority Myth as a First-Generation College Student

First-generation Asian American college students must be resilient to overcome the many challenges they face in their college experience. Because these students are first-generation students of color and are also Asian American, they experience unique challenges and complexities. First-generation students of color often navigate the college experience with families who have little to no context surrounding higher education, may have varying levels of college readiness upon entry, and frequently encounter financial challenges and other barriers to education. At the same time, Asian American students must grapple with high expectations set by society because of the model minority myth. How are these students expected to meet the high standards set by others while facing so many barriers to their success in higher education? In this article, I explore the challenges that students who hold these intersecting identities face, and I provide recommendations for institutions to better support these students