Boost Customer Loyalty With Online Support: The Case Of Mobile Telecomms Providers

The paper explores the effect of customer satisfaction with online supporting services on loyalty to providers of an offline core service. Supporting services are provided to customers before, during or after the purchase of a tangible or intangible core product, and have the purpose of enhancing or facilitating the use of this product. The Internet has the potential to dominate all other marketing channels when it comes to the interactive and personalized communication that is considered quintessential for supporting services. Our study shows that the quality of online supporting services powerfully affects satisfaction with the provider and customer loyalty through its effect on online value and enjoyment. Managerial implications are provided.marketing ;

Complete genome sequences of virulent mycoplasma capricolum subsp. capripneumoniae strains F38 and ILRI181

Contagious caprine pleuropneumonia (CCPP) caused by Mycoplasma capricolum subsp. capripneumoniae is a severe epidemic affecting mainly domestic Caprinae species but also affects wild Caprinae species. M. capricolum subsp. capripneumoniae belongs to the “Mycoplasma mycoides cluster.” The disease features prominently in East Africa, in particular Kenya, Tanzania, and Ethiopia. CCPP also endangers wildlife and thus affects not only basic nutritional resources of large populations but also expensively built-up game resorts in affected countries. Here, we report the complete sequences of two M. capricolum subsp. capripneumoniae strains: the type strain F38 and strain ILRI181 isolated druing a recent outbreak in Kenya. Both genomes have a G+C content of 24% with sizes of 1,016,760 bp and 1,017,183 bp for strains F38 and ILRI181, respectively

Emotions in business-to-business service relationships

Emotion in business-to-business service relationships regarding cargo services is explored. The service relationship is characterised by mutual trust and cooperation. Contact is mainly via telephone or e-mail with some face-to-face interactions and participants providing a complex, multi-skilled seamless service. Experience rather than training plays a vital role with long-term service relationships built up and maintained. Emotional sensitivity is acquired partly by experience and a repeat customer base but mainly through a genuine desire to help and get to know others. In contrast to the view of emotional labour bringing managerial control or adverse affects to service staff, the emotion engendered by this work is authentic expression bringing personal satisfaction

Understanding decision quality through satisfaction

"PAAMS 2014 International Workshops, Salamanca, Spain, June 4-6, 2014. Proceedings"One of the most important factors to determine the success of an or-ganization is the quality of decisions made. In order to improve the decisions taken and to strengthen the competitiveness of organizations, systems such as Group Decision Support Systems (GDSSs) have been strongly developed and studied in recent decades. The amount of GDSSs incorporating automatic nego-tiation mechanisms, such as argumentation, is increasing nowadays. The evalu-ation of these mechanisms and the understanding of their real benefits for the organizations is still a hard challenge. In this article, we propose a model that allows a GDSS to measure the participant’s satisfaction with the decision, con-sidering aspects such as problem evaluation, personality, emotions and expecta-tions. This model is intended to enable the understanding of the decision’s qual-ity achieved with an argumentation system and to evaluate its capability to po-tentiate the decision’s quality. The proposed model validates all the assump-tions found in the literature regarding the participant’s satisfaction.This work is supported by FEDER Funds through the “Programa Operacional Fac-tores de Competitividade - COMPETE” program and by National Funds through FCT “Fundação para a Ciência e a Tecnologia” under the project: FCOMP-01-0124-FEDER-PEst-OE/EEI/UI0760/2011 and SFRH/BD/89697/2012

Några vanliga ogräs

The Swedish Board of Agriculture initiated this undergraduate thesis. There is a database on their homepage that includes chemical treatments for different weed species. There is also space for preventive and mechanical control methods. This is an undergraduate thesis that reviews these control methods for the most important weeds in Sweden. The species reviewed are: Creeping perennials: Common Couch Elytrigia repens (L.) Desv. ex Nevski Creeping Thistle Cirsium arvense (L.) Scop. Perennial Sow-thistle Sonchus arvensis L. Field Horsetail Equisetum arvense L. Colt's-foot Tussilago farfara L. Stationary perennials: Dock Rumex L. Mugwort Artemisia vulgaris L. Dandelion Taraxacum F. H. Wigg. Winter annuals: Scentless Mayweed Tripleurospermum perforatum (Mérat) Laínz Cleavers Galium aparine L. Common Chickweed Stellaria media (L.) Vill. Dead-nettle Lamium L. Field Pansy Viola arvensis Murr. Speedwell Veronica L. Loose Silky-bent Apera spica-venti (L.) P. Beauv. Cornflower Centaurea cyanus L. Summer annuals: Wild-oat Avena fatua L. Fat-hen Chenopodium album L. Charlock Sinapis arvensis L. Wild Radish Raphanus raphanistrum L. Hemp-nettle Galeopsis L. Pale Persicaria/Redshank Persicaria (L.) Mill. Corn Marigold Chrysanthemum segetum L.Jordbruksverket har en ogräsdatabas på sin hemsida som idag främst tar upp kemisk bekämpning för olika ogräsarter. Detta är ett examensarbete som syftar till att skapa ett bakgrundsmaterial om förebyggande och mekaniska kontrollåtgärder till denna ogräsdatabas. Arbetet har utformats som en litteraturstudie och litteraturen har sammanställts i 23 artbeskrivningar. I några artbeskrivningar ingår flera närbesläktade arter, detta gäller för skräppa, maskros, plister, veronika, dån och pilört. Arter som ingår är: Vandrande perenner: Kvickrot Elytrigia repens (L.) Desv. ex Nevski Åkertistel Cirsium arvense (L.) Scop. Åkermolke Sonchus arvensis L. Åkerfräken Equisetum arvense L. Hästhov Tussilago farfara L. Platsbundna perenner: Skräppa Rumex L. Gråbo Artemisia vulgaris L. Maskros Taraxacum F. H. Wigg. Vinterannueller: Baldersbrå Tripleurospermum perforatum (Mérat) Laínz Snärjmåra Galium aparine L. Våtarv Stellaria media (L.) Vill. Plister Lamium L. Åkerviol Viola arvensis Murr. Veronika Veronica L. Åkerven Apera spica-venti (L.) P. Beauv. Blåklint Centaurea cyanus L. Sommarannueller: Flyghavre Avena fatua L. Svinmålla Chenopodium album L. Åkersenap Sinapis arvensis L. Åkerrättika Raphanus raphanistrum L. Dån Galeopsis L. Pilört Persicaria (L.) Mill. Gullkrage Chrysanthemum segetum L

Electromyography of the muscle spindle

In needle electromyography, there are two spontaneous waveforms, miniature end plate potentials and "end plate spikes", appearing usually together. Miniature end plate potentials are local, non-propagating postsynaptic waves, caused by spontaneous exocytosis of acetylcholine in the neuromuscular junction. The prevailing hypothesis states that "end plate spikes" are propagated postsynaptic action potentials of muscle fibers, caused by presynaptic irritation of the motor nerve or nerve terminal. Using several small concentric needle electrodes in parallel with the muscle fibers, most "end plate spikes" are strictly local or propagating for 2-4 mm. At the end plate zone, there are miniature end plate potentials without "end plate spikes". Local "end plate spikes" are junctional potentials of intrafusal gamma neuromuscular junctions of the nuclear bag fibers, and propagated "end plate spikes" are potentials of nuclear chain muscle fibers of muscle spindles. Miniature end plate potentials without "end plate spikes" at the end plate zone derive from alpha neuromuscular junctions. These findings contrast with the prevailing hypothesis. The history of observations and different hypotheses of the origin of end plate spikes are described.Peer reviewe

Segmenting the Business Traveler based on Emotions, Satisfaction, and Behavioral Intention

As travel is part of their work, business travelers are assumed to be focused on carrying out a work related task, rather than feeling emotionally stimulated during their trip. Due to this belief, there is limited research on consumer emotions within this segment of the travel market. However, not only is business travel an experience and therefore it involves emotions, but many business trips have a strong leisure component and business travel decision-making is often emotionally charged. This paper segments the business travel market based on emotions, satisfaction and behavioral intention. Using a sample of 400 managers in small-medium-size companies, the study demonstrates that the relationship between emotions and satisfaction is not uni-directional as far as business tourism is concerned. For two of the four segments, the valence of emotions translated into an opposite level of satisfaction/intention. The segments were found to differ in personal and trip-related variables