Diffusion of personalized e-government services among Dutch municipalities: An empirical investigation and explanation

This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities offering services through personalized electronic counters has increased from 14% (2006) to 28% (2009). Using binary logistic regression analyses of 2008 survey data, it is concluded that personalization is positively associated with size of municipalities but not with e-government and policy innovation statements, nor with explicit political responsibility with respect to e-government development. Based on these findings, alternative explanations for the adoption and diffusion of personalized e-government services are suggested. Copyrigh

Investigating the Role of Electronic Planning within Planning Reform

The limited research on e-Planning in Australia, a perceived slow take up of e-Planning in the New South Wales (NSW) planning system, and the release of a set of e-Planning recommendations as part of a larger planning reform package in November 2007 are the three main reasons for conducting this research. The goal of this paper is to discover the attitudes of planners in the NSW planning system toward Information Technology, and secondly, what the planners understanding of the e-Planning recommendations are. An online survey of 171 planning staff working in NSW local government was conducted during August and September 2008. The survey results confirmed that planners in the NSW planning system are using a wide variety of IT applications, and that although there are frustrations, their attitude is supportive of using IT in their workplace. Participants also demonstrated a strong understanding of the e-Planning recommendations with insightful additional comments collected about the advantages of e-Planning tools and the wider implications for the planning system. Overall, this research has investigated the attitude of planners and found them to be supportive and understanding of the new technologies that are largely yet to be implemented in their workplaces

Relevance of Reaction Surface Strategy and Artificial Neural Network Proposal in Representing and Development of Confession-Suction Procedure

A survey on the use of reaction surface strategy (RSS) and Artificial neural network (ANN) in confession-suction demonstrating and improvement is displayed. The hypothetical foundation of the examined strategies with the application strategy is clarified. The paper portrays most every now and again utilized trial outlines, concerning their constraints and normal applications. The paper additionally exhibits approaches to decide the precision and the hugeness of model fitting for the two strategies depicted in this. Moreover, late references on confession-suction demonstrating and advancement with the utilization of RSS and the ANN approach are appeared. Uncommon consideration was paid to the choice of variables and reactions, and in addition to factual examination of the displaying comes about.</jats:p

Student Guides as Mediators of Institutional Heritage and Personal Experience

This paper examines the role of student guides as mediators between the institutional mission and heritage of their university and visitors to the historic campus. Drawing on a longitudinal study undertaken at two historic universities in the west, the authors establish that a small cadre of elite, competitively-chosen guides at these institutions perform a role of openness and democracy on behalf of the increasingly complex and hybrid modern university. The paper considers how student guides are able to navigate their own pride at such privileged engagement and how this privilege impacts on tours offered to visitors, where campus tours become a negotiation based on internal and external influences and are constructed and reconstructed according to the imagined or actual demands of different tour groups. By managing risk at the point of employment, and by encouraging free reign in tours, there is limited risk involved to host universities as student guides offer an informed, personalised heritage experience to both domestic and international tourists