Nursing Perspectives on the Association between Human Capital Development and the Work Engagement: A Cross-Sectional Study

This study examined the impact of human capital development on the nurses’ work engagement. A questionnaire was adapted and distributed to a nursing convenience sample in different types of hospitals. The sample size was 286 male and female nurses who completed it. Structural Equation Modelling (SEM) was used to test the research hypothesis. Results revealed that human capital development had a direct impact on the nursing work engagement. Nursing work engagement give managers ability to improve the work environment, increase the work professional and institutional loyalty. Supporting the human capital development tools is very important for any healthcare organization

Mathematical Model to Evaluate the Effect of Information Quality, and Management Capability on Hospital Performance

Introduction:The objective of this study is to make active interaction among actual and theoretical outcomes of the view of 100 medical staff and medical supervisors of the university hospital and to study and analyze the effect of important parameters (quality information, employee trust, employee engagement, and management capability) on the hospital performance using the proposed mathematical model. Methods:Primary data were collected from the highest-level medical job position in a hospital (medical doctors, head of the medical department, and medical supervisors). Using convenient sampling, the proposed mathematical model represents the input parameters as information quality, employee trust, employee engagement, and management capability, and output parameters for hospital performance dimensions as output. Results:The identification system depends on the actual outcomes to evaluate the effects of information quality (IQ), employee trust (ET), employee engagement (EM), and management capability (MC) against hospital performance were 60.032%, 43.428%, 78.186%, and 62.817%, respectively. Conclusions:The derived mathematical model has a high accuracy to represent all the active parameters of the system and optimize the conditions to produce high outcomes

Operational flexibility impact on hospital performance through the roles of employee engagement and management capability

Abstract Background Very limited empirical research has been done on operational flexibility management in the healthcare industry, especially in hospital settings. This study aimed to propose a model of the effects of operational flexibility on hospital performance through management capability and employee engagement as mediating variables. Methods The proposed model is validated through an empirical study among 480 clinical and administrative staff from five hospitals in Jordan. Structural equation modeling and confirmatory factor analysis were the main techniques used to validate the model and examine the hypotheses. Results Operational flexibility was demonstrated to have a positively significant impact on hospital performance, management capability, and employee engagement. Employee engagement was demonstrated to positively impact hospital performance. Management capability had a significant result on hospital performance without having a clear impact. In addition, management capability and employee engagement played a major role as partial mediating effects between operational flexibility and hospital performance, and there is a role for employee engagement as a partial mediating effect between management capability and hospital performance. Conclusion Significant progress has been achieved in hospital management, especially in terms of operational flexibility, management capability, and staff engagement

Evaluation of impact of COVID-19 precautionary measures and quality of services on the patient satisfaction in outpatient private clinics

The general satisfaction of patients and population about healthcare services is an indicator measurement that provides a meaningful perception of population opinion about performance of healthcare system. To study the impact of COVID-19 precautionary procedures and quality of healthcare services on patients’ overall satisfaction in the Jordanian outpatient private clinics. Quantitative observational cross-sectional study was carried out targeting patients who received medical care in private clinics in Irbid/Jordan. Linear Regression was employed to perform the data analysis. A random sample of 400 respondents participated in a questionnaire. Results revealed that COVID-19 precautionary procedures and quality of healthcare services had an impact on overall patient satisfaction. The level of patient satisfaction was high across all domains examined. That means that all the producers and policies put in place during the pandemic were beneficial to patients. It is recommended that these precautions be maintained until the COVID-19 pandemic has passed. Patient satisfaction measurements give managers a more responsive system of health care delivery in response to patient wants and desires.The paper investigates the impact of COVID-19 precautionary measures and service quality on patient satisfaction in outpatient private clinics. It examines how measures such as mask mandates, social distancing, and hygiene protocols affect patient perceptions of care. Additionally, it assesses the role of service quality factors like wait times, communication with healthcare staff, and overall patient satisfaction. The study employs quantitative methods to gather data, such as surveys and statistical analysis of patient feedback. Results provide insights into how healthcare providers can maintain or improve patient satisfaction amidst pandemic-related changes

Operational flexibility impact on hospital performance through the roles of employee engagement and management capability

Abstract Background Very limited empirical research has been done on operational flexibility management in the healthcare industry, especially in hospital settings. This study aimed to propose a model of the effects of operational flexibility on hospital performance through management capability and employee engagement as mediating variables. Methods The proposed model is validated through an empirical study among 480 clinical and administrative staff from five hospitals in Jordan. Structural equation modeling and confirmatory factor analysis were the main techniques used to validate the model and examine the hypotheses. Results Operational flexibility was demonstrated to have a positively significant impact on hospital performance, management capability, and employee engagement. Employee engagement was demonstrated to positively impact hospital performance. Management capability had a significant result on hospital performance without having a clear impact. In addition, management capability and employee engagement played a major role as partial mediating effects between operational flexibility and hospital performance, and there is a role for employee engagement as a partial mediating effect between management capability and hospital performance. Conclusion Significant progress has been achieved in hospital management, especially in terms of operational flexibility, management capability, and staff engagement. </jats:sec

Strategic human resource management practices and human capital development: The role of employee commitment

This paper studied the influence of strategic human resource management on human capital development through the mediation of employee commitment. A descriptive cross-sectional study design was used to collect data from 514 participants (medical staff) from five hospitals in northern Jordan. The hospitals involved were from different sectors, including governmental, private, and university hospitals. Several analysis methods were used in the study: Confirmatory Factor Analysis (CFA), discriminant validity, and composite reliability. Direct and indirect hypothesis testing was also utilized using Structural Equation Modeling (SEM). The study showed that the practice of strategic human resource management had a direct positive impact on employee commitment; the practice of strategic human resource management had a direct positive impact on human capital development; the impact of employee commitment on human capital development was positive and direct; employee commitment has a partial mediating effect between both of them. Accordingly, HR managers in hospitals should move from “softer” responsibilities and traditional HR activities to a more strategic level (i.e., developmental strategy), where HR strategies are aligned and reinforce the hospital’s vision and mission and link organizational strategy to HR strategies. Healthcare managers should invest more in human capital through formal education and training. AcknowledgmentsThe Deanship of Research at Jordan University of Science and Technology (JUST) in Jordan is acknowledged by authors for providing facilities through the research No. 488/2020 and research environment to accomplish the goals of this work. The authors thank Professor Fareed Nusair at the Department of Health Management &amp;amp;amp; Policy, the Faculty of Medicine.</jats:p