User experiences with editorial control in online newspaper comment fields

This article investigates user experiences with editorial control in online newspaper comment fields following the public backlash against online comments after the 2011 terror attacks in Norway. We analyze data from a survey of online news consumers focusing on experiences and attitudes towards editorial control set against a spectrum between “interventionist” and “noninterventionist” positions. Results indicate that interventionist respondents rate the quality of online comments as poor, whereas noninterventionist respondents have most often experienced being the target of editorial control measures and feel that editorial control has intensified after the terror attacks. We conclude that newspapers should pay attention to the different needs of participants when devising strategies for editorial control. Media professionals should also consider changes to increase the transparency of moderation practices

Analyzing the active audience: Reluctant, reactive, fearful, or lazy? Forms and motives of participation in mainstream journalism

Participation has become a key issue in contemporary journalism studies, yet research on how the participatory space is being appropriated by users is rather limited. This article attempts a methodological contribution by offering a way to analyze participatory journalism in reference to variant participatory affordances enabling different levels of creative effort, control, and editorial permeability. To do so, it understands participation as the active involvement of users, and makes an analytical connection among technological affordances, motivations, and contextual factors. The article offers empirical evidence challenging both cyber-optimist and cyber-pessimist assumptions about participation. Drawing on insights from a web-based survey, it is argued that the ‘reluctant audience’ paradigm may be interpreted in terms of the ‘lazy audience’ and the ‘fearful audience’, which seem to coexist along with the ‘reactive audience’