Strategi Membangun Kualitas Pelayanan Perbankan untuk Menciptakan Kepuasan Nasabah Berorientasi Loyalitas pada BRI Cabang Blora dan Unit online-nya

Kualitas pelayanan merupakan salah satu faktor penting bagi keberhasilan bank sebagai perusahaan jasa saat ini. Karena dewasa ini masalah kepuasan dan loyalitas nasabah melalui kualitas pelayanan terbaik telah menjadi komitmen bagi perbankan dalam menjalankan roda bisnisnya. Tujuan dari penelitian adalah mencari jawaban atas masalah yang diajukan dalam penelitian ini, dimana menurut riset MRI diambil kesimpulan bahwa BRI masih menghadapi masalah dari seluruh aspek layanan, baik Sumber Daya Manusia, proses produk dan aspek fisik sehingga memerlukan penanganan yang serius dari segenap aspek manajemen di dalam BRI. Dengan menguji pengaruh Aspek fisik dalam kualitas pelayanan terhadap kepuasan nasabah, pengaruh intangible asset dalam kualitas pelayanan terhadap kepuasan nasabah dan pengaruh kepuasan nasabah terhadap loyalitas nasabah. Sampel dalam penelitian ini adalah nasabah dari BRI Cabang Blora beserta Unit online-nya, sejumlah 120 responden melalui kuesioner. Alat analisis yang digunakan adalah Structural Equation Modeling (SEM) yang dijalankan dengan perangkat AMOS 4.01, yang bertujuan untuk menganalisis data. Hasil analisis menunjukkan bahwa aspek fisik dalam kualitas pelayanan berpengaruh terhadap kepuasan nasabah ; intangible asset dalam kualitas pelayanan berpengaruh terhadap kepuasan nasabah dan kepuasan nasabah berpengaruh terhadap loyalitas nasabah. Temuan empiris tersebut mengindikasikan bahwa aspek fisik berpengaruh secara signifikan terhadap kepuasan nasabah dengan loading factor sebesar 0.22 ; intangible asset berpengaruh secara signifikan terhadap kepuasan nasabah dengan loading factor sebesar 0.37 dan kepuasan nasabah berpengaruh secara signifikan terhadap loyalitas nasabah dengan loading faktor sebesar 0.58

UNiRIDE shuttle service/ ride-hailing / Nurul Syuhada R. Azmi, Intan Zahida Ahmad Mustaza and Nurul Asyikin Ab Wahab

This case study provides a study on analysis and evaluation of the current situation that occurred in Universiti Teknologi MARA, Puncak Alam, Selangor (UiTM Puncak Alam). The study on the efficiency of the UNiRIDE shuttle service among the students of UiTM Puncak Alam in which students in university need transportation for them to go to the classes everyday besides using the public transportation such as bus. Methods of analysis include interview with the section manager of UNiRIDE and analyses the problem occurred and faced by the students. The findings of this case study shows that UNiRIDE offers high standard services and cheap fares, which befits students budget comparing to any other ride hailing services. Besides, UNiRIDE operated in university campuses where demand is strong and this study is examined due to students that are often dissatisfied with free buses provided by university because of long waiting time. This study also finds out that the amount of car provided by UNiRIDE for shuttle service is insufficient as the demand by students in university is high and there are many requests by users to use this service. Recommendations discussed include the company need to increase the number of car provided for this services and improve their service so that the students will feel more comfortable to use the service from UNiRIDE

THE EFFECT OF THERMAL RADIATION, VELOCITY SLIP AND VISCOUS DISSIPATION ON MHD STAGNATION-POINT FLOW AND HEAT TRANSFER OVER A SHRINKING SHEET IN NANOFLUIDS WITH STABILITY ANALYSIS

Research on heat transfer problems is important in view of applications in industries and engineering. As a result, the present study examines numerically the steady MHD stagnation point flow and heat transfer over a shrinking sheet in the presence of suction, thermal radiation, viscous dissipation and velocity slip. The flow for this problem is considered in nanofluids and a Buongiorno’s model is used. The boundary layer equation is derived by reducing the governing equations to an ordinary differential equation. An appropriate similarity transformation is used to convert from PDEs to ODEs. The numerical results were then processed using the bvp4c package in Matlab. The impacts of the characteristics studied were graphically represented and extensively described in this study. Dual solutions occur within a particular range of α, according to the numerical results. Finally, a stability analysis proves that there are two solutions to the problem and only one of them is stabl

Genetic algorithms for VLSI micro-Cell layout area optimization based on binary tree

Link to publisher's homepage at http://www.actapress.comThis paper presents a novel module placement based on genetic algorithm (GA) for macro-cell layouts placement that minimizes the chip area size. A binary tree method for non-slicing tree construction process is utilized for the placement and area optimization of macro-cell layouts in very large scale integrated (VLSI) design. The proposed algorithm have been developed using two types of GA: simple genetic algorithm (SGA) and adaptive genetic algorithm (AGA). The performance comparisons of these two techniques in achieving the optimal results are investigated and analyzed. The robustness of GA is also being examined in order to verify the GA performance stability. Based on the experimental results tested on Microelectronic Center of North Carolina (MCNC) benchmark circuit's data set, it exhibits that both algorithms acquire acceptable performance quality to the slicing floorplan approach. AGA performs better than SGA as it converges faster to the optimal result and obtains better optimum area. However, SGA appears to be more robust than AGA

Isolation and Molecular Characterization of Streptococcal Species recovered from Clinical Infections in Farmed Nile Tilapia (Oreochromis niloticus) in the Philippines

Streptococcosis cause severe losses for global tilapia farming especially in developing countries. The aim of this study was to identify and characterize streptococci recovered from Nile tilapia farmed in the Philippines. Moribund and apparently healthy fish were sampled from grow-out cages, ponds and hatcheries. Clinical signs observed included exophthalmia, eye opacity, ascites, lethargy, erratic swimming, and haemorrhages. Results showed that both Streptococcus iniae and Streptococcus agalactiae were associated with disease in these sites. Consistent with global reports, including those from Southeast Asia, S. agalactiae was more widespread than S. iniae. Molecular serotyping of the S. agalactiae isolates identified the serotype Ia and serotype Ib. Histopathological findings were meningitis, meningoencephalitis and septicaemia. Identical virulence profiles were found for all strains of S. iniae, while S. agalactiae strains were separated into virulence profile I and profile II. All strains were susceptible to the tested antibiotics and resistant to oxolinic acid. Only S. agalactiae serotype Ib showed resistance to sulphamethoxazole-trimethoprim. This is the first study from the Philippines to characterize the streptococci involved in disease outbreaks in tilapia aquaculture. Outputs from this study will promote development of efficacious disease control strategies in tilapia farming for the Philippines and in Southeast Asia

The Difference in the Number of Erythrocytes Between Fresh and Stored Blood

At the time of collection of blood, donor erythrocytes will experience damaged, every day the viability of erythrocytes continues to decrease due to decreased levels of ATP (Adenosine Triphosphate), so that when ATP levels decrease then there is the loss of membrane lipids, the membrane becomes rigid every day, and the shape of the disc becomes spherical (without central polar and small size), this causes potassium to exit and sodium to enter the cell. Then this will affect erythrocytes amount to be transfused. This study aimed to determine the differences in erythrocytes amount between fresh blood and save blood (30 days. The type of research used is Quantitative Observational with Non-probability Sampling technique. The sample used in this study were research subject who were willing to donate blood. Analysis of data using the Wilcoxon formula. Based on the results of the examination, the mean reduction in erythrocyte amount for 30 days at men was 4.624 million/mm3 (9.3%) and at women 3.88 million/mm3 (8.2%), where the decrease was still within the normal limit. Obtained p-value > 0,05 which means there is no significant difference in erythrocytes amount between fresh blood and save blood (30 days)