Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah Funding Pada Bank Commonwealth Di Jawa Timur

The purpose of this research was to determine the effect of service quality on customer satisfaction funding at Commonwealth Bank in East Java. In measuring the quality of these services using 5 independent variables were incorporated into the research model to explain the level of customer satisfaction, ie, tangible, responsiveness, assurance, reliability and empathy. Data collection methods used convenience sampling method, customers who arrive at Commonwealth Bank branches are located in East Java. Questionnaires were distributed as many as 150, and overall have complete data so that it can be used to do further data analysis. The analytical methods used in this study were multiple linear regression with SPSS 21. The results of this study seem that tangible, responsiveness, assurance, have a significant effect on customer satisfaction, while reliability and empathy did not have a significant impact on customer satisfaction for customer funding commonwealth bank in east java. Management implication and suggestion to bank Management and advice for reader was also discussed at the end of this research. Keywords: tangible, responsiveness, assurance, reliability, empathy, customer satisfactio

Faith, Networks, and the Ballot: Unveiling the Hidden Drivers of Voting Intentions in Indonesia's 2024 Election

This study investigates the extent to which social network characteristics, religious identity, and past political participation influence voting intentions in Indonesia's 2024 general election, with a particular focus on the implications of religiosity in a predominantly Muslim society. A quantitative survey method was employed, gathering primary data through both online and offline surveys from 314 participants across selected locations in Indonesia. Multilevel modelling techniques were used to analyse the relationship between social network characteristics, religious identity, and voting intentions. The results revealed that social network characteristics, such as the frequency of interaction and socio-political discussions, do not significantly influence voting intentions. In contrast, religiocentrism negatively impacts voting intentions, suggesting that individuals with more conservative religious beliefs are less likely to vote. However, past offline political participation was found to be a strong positive predictor of voting intentions. These findings highlight the need for targeted interventions that address the concerns of conservative religious groups and reinforce the civic duty associated with voting. Understanding the limited role of social networks in this context can inform strategies to increase voter turnout in future elections. This study provides new insights into the complex interplay between religious identity, social networks, and political behaviour in Indonesia, a predominantly Muslim and culturally diverse nation, particularly in the post-pandemic socio-political landscape

Analisis Komparasi Cybercrime Web Defacement dan Darknet Exposure di Indonesia (Studi Kasus : Lanskap Keamanan Siber di Indonesia Tahun 2022 dan Tahun 2023)

This study aims to analyze the comparison of cyber incidents involving Web Defacement    and Darknet Exposure  in Indonesia for the years 2022 and 2023, and to evaluate the effectiveness of the mitigation recommendations provided. The method used in this study is the Wilcoxon statistical test to determine significant differences between the incident rates in those two years. The Wilcoxon test results indicate that the Asymp. Sig. (2-tailed) value is 0.008, which, in the case of a one-tailed test, results in a probability of 0.004. This value indicates a significant difference between the Darknet Exposure  incident rates in 2022 and 2023. The analysis also suggests that the mitigation recommendations implemented in 2022 were not effective in reducing Darknet Exposure  incidents in 2023, as evidenced by an increase in the number of cases. Conversely, for Web Defacement  incidents, the Wilcoxon test results show the same Asymp. Sig. (2-tailed) value of 0.008, resulting in a probability of 0.004. This indicates a significant difference between the Web Defacement    incident rates in 2022 and 2023. Based on the test results, the mitigation recommendations proved effective in reducing Web Defacement  incidents, with a decrease in the number of cases in 2023. From these findings, it can be concluded that cyber incident handling strategies need to be adjusted and strengthened, especially in dealing with Darknet Exposure  incidents. Continuous monitoring and evaluation are also crucial for improving the effectiveness of cyber incident management in Indonesia

Optimalisasi Pengelolaan Inventaris Melalui Aplikasi Berbasis Website pada SMK Negeri 1 Bintan Timur

SMK Negeri 1 Bintan Timur is a vocational high school under the auspices of the Bintan District Education Office. The process of recording inventory items for facilities, infrastructure, and books at SMK Negeri 1 Bintan Timur is done manually by recording them in books. This manual recording process has resulted in several problems, such as lengthy inventory data retrieval processes and the risk of lost records. The system proposed in this study can record the borrowing and returning of inventory items for facilities, infrastructure, and books in the library. This system can assist in the inventory data recording process to minimize the risk of recording errors and data los

PENGELOLAAN ARSIP DI BALAI PENGEMBANGAN KEGIATAN BELAJAR (BPKB) DAERAH ISTIMEWA YOGYAKARTA

Penelitian ini bertujuan untuk mengetahui tentang bagaimana pengelolaan arsip yang dilakukan oleh BPKB DIY dari awal penataan arsip hingga sampai pada pemusnahan arsip dan mengetahui hambatan apa saja yang dialami dalam pengelolaan arsip di BPKB DIY. Penelitian ini merupakan jenis penelitian deskriptif dengan pendekatan kualitatif. Subjek pada penelitian ini adalah petugas arsip atau pegawai yang bekerja mengelola arsip pada kantor BPKB DIY. Objek penelitian ini berupa proses pengelolaan arsip, beserta hambatan dan solusi untuk mengatasi hambatan tersebut. Metode pengumpulan data menggunakan, 1) wawancara, 2) dokumentasi, dan 3) observasi. Teknik analisis yang digunakan adalah analisis deskriptif kualitatif. Hasil penelitian menunjukkan bahwa pengelolaan arsip yang dilakukan oleh BPKB DIY berupa 1) prosedur penataan arsip dikelola oleh Sub Bagian Umum, 2) pelaksanaan penyimpanan arsip dilakukan oleh Sub Bagian Umum, 3) pelaksanaan pemeliharaan dilakukan dengan cara membersihkan tempat dan ruangan arsip, dan 4) kegiatan pemindahan dilakukan apabila ruang Sub Bagian Umum tidak cukup untuk menampung arsip & pemusnahan dilakukan dengan jangka waktu 5 sampai 10 tahun. Pada pengelolaan arsip faktor-faktor penghambat yang dialami oleh BPKB DIY yaitu: 1) kurangnya pegawai yang bertugas menangani arsip masuk dan keluar, 2) belum adanya pegawai yang khusus dalam menangani arsip, 3) tidak memiliki pegawai khusus arsip yang bertugas memelihara, mengawasi dan merawat arsip, dan 4) tidak memiliki petugas khusus yang bertugas untuk menilai arsip yang disimpan dan tidak adanya pedoman atau petunjuk mengenai tata cara pemindahan dan pemusnahan yang baik. Upaya yang dilakukan oleh BPKB DIY dalam mengatasi hambatan dalam pengelolaan arsip yaitu dengan mengoptimalkan sumber daya yang dimiliki seperti penambahan beban kerja pegawai dan meminta bantuan siswa atau mahasiswa yang sedang melakukan praktek kerja lapangan

Stuttering Disorder Therapy Using Aristotle’s Rhetoric Method In The King’s Speech Movie

Stuttering is a speech disorder that can be caused by many aspects such trauma, incident, and illness because there is no one born with this kind of speech disorder. The researcher in this study is focused on how Fluency Shaping Therapy and Stuttering Modification Therapy were used by Lionel, can reduce Bertie’s stuttering utterance. In addition, this study is using descriptive qualitative method to analyze and describe the data. Moreover, the data in this study is in the form of dialogues between Bertie and Lionel that were collected from The King’s Speech movie using analysis document. Then, the collected data is analyzed by data condensation, data analysis, and conclusion. The result shows that these two stuttering treatments (stuttering modification and fluency shaping which part of motor learning study) can be effective therapies because each of them has procedures that can support each other. In conclusion, stuttering is not an illness that human born along with but can be caused by many things and this speech disorder cannot be cured but can be reduced and modified using two methods, stuttering modification and fluency shaping therapy. Both of them can be combined together with Aristotle’s Rhetoric as a method to teach public speaking especially those who are having problems with stuttering

Unveiling iconic sounds as intangible cultural heritage of a tourist city

Purpose: This study is part of a series aimed at improving the city's environment, as fully restoring the past soundscape is hardly feasible. The initial study aims to uncover the city's sound characteristics, including iconic sounds that have shaped the city's environment for decades, contributing to its status as Indonesia's second most popular tourist destination. This stage is critical for informing policymaking to carefully manage and enhance the urban acoustic environment in alignment with the preserved culture. Design/methodology/approach: The city's sound profile was examined using standard urban sound taxonomies. The study used quantitative methods, including (1) sound pressure level (SPL) measurements and sound recordings, (2) in situ surveys and (3) memory-based surveys. The first set of data were compared to current standards and standard urban sound taxonomies, while the second set was analysed to determine the median rating score for determining the soundscape dimensions. The third data set was used to identify the specific acoustic aspects inherent in Yogyakarta. Findings: Yogyakarta's acoustic environment was bustling, with traffic noise and human activities dominating the soundscape, surpassing the standard levels. Many sounds not classified in standard urban sound taxonomies were present, showing the diverse nature of urban sound classification, particularly in a cultural and traditional city like Yogyakarta. The memory-based survey unveils Yogyakarta's two most remarkable soundmarks, “gamelan” and “andong”, which support the findings of prior studies. The in situ survey rated the city's acoustic environment as eventful, pleasurable and generally appropriate, emphasising the presence of cultural sounds unique to Yogyakarta, even though they are not fully audible in the current environment. Originality/value: The standard sound taxonomies used in urban areas need to be adjusted to include the unique sounds produced by cultural and traditional activities in developing countries. The ordinates and subordinates of the taxonomies also need to be updated. When cultural and daily activities are massively seen in a particular city, the sounds they produce can be recalled exclusively as the city's signature. It is urgent to implement policies to safeguard the few remaining soundmarks before they disappear entirely

Budaya Sunda perspektif Islam

Bismillaahirrahmaanirrahiim. Segala puji bagi Allah, Rabb semesta alam, shalawat salam semoga dilimpahkan ke haribaan Nabi Muhammad Saw. “Sunda itu Islam, Islam itu Sunda”. Ini merupakan ungkapan dari salah seorang budayawan Jakob Sumardjo (2015), sebelumnya ungkapan tersebut juga sudah sering terdengar di telinga, yang kemudian membuat saya penasaran dengan ungkapan tersebut. Benarkah Islam dan Sunda memiliki hubungan yang sedemikian kuat, dan dapat dibuktikan secara akurat. Melalui perjalanan panjang, mengampu mata kuliah bahasa dan Budaya Sunda, satu demi satu jawaban bermunculan, misalnya tentang bahasa dan Budaya Sunda itu sendiri, secara tersirat ada dalam Al Qur’an sebagai sumber Islam yang pertama. Selanjutnya tentang Tata krama baik perilaku maupun bahasa, ini pun dapat kita jumpai dalam Al Qur’an. Tapi tentu, tidak semua paragraf dalam buku ini, semuanya mendapat penjelasan Al Qur’annya, tetapi bukan ayat-ayat Al Qur’annya tidak ada, itu hanya semata-mata keterbatasan kemampuan penulis untuk menjelaskannya. Ungkapan lain yang tak kalah indahnya adalah “ngalangkungan Islam Sunda nanjung, ngalangkungan Sunda Islam wuwuh tetep agung” (melalui Islam, Sunda berwibawa, melalui Sunda, Islam tetap agung). Artinya sebagai gambaran bahwa antara Islam dan Sunda memiliki keterikatan yang tak dapat dipisahkan. Dalam realitas kehidupan masyarakat Sunda, akan terasa heran, apabila ada orang Sunda beragama selain Islam. Dalam gaya antiknya, Sunda telah sejak lama branded dengan Islam. Buku yang kini hadir di hadapan pembaca, berusaha menyajikan fakta-fakta seputar Sunda dan Islam. Bagaimana tidak, keseharian urang sunda seperti ucapan Sampurasun, ini sebenarnya menunjukkan hubungan antara khaliq dan makhluk, kata tersebut berasal dari hampura insun (maafkan aku), permintaan maaf yang ditujukan baik kepada Tuhan maupun kepada sesama manusia. Buku ini juga sedang berusaha mengajak masyarakat Sunda kembali kepada jatidiri yang sebenarnya, memahami budayanya, urang Sunda yang nyunda, bersikap santun kepada siapa pun, bijaksana terhadap alam dan lingkungan, berbahasa sesuai aturan (luyu tur merenah)