A Review of Customer Satisfaction Factors in Libyan Housing Projects

Customer satisfaction and customer relationship are crucial aspect in any enterprises including housing construction projects. In general, the housing developers are facing a number of new challenges in different countries including Libya. The construction industries/housing developers need to continuously improve their products and services to meet customers’ satisfaction desires and to remain in the current competitive market. This paper focuses on analysing the satisfaction factors of customers including quality aspects of products and services in the construction projects. A framework was developed to evaluate the dynamics relationship between customer satisfaction and quality products or services, aiming to help companies’ managers and policy makers to understand the needs and points of view of their customers. A pragmatic analysis was conducted to explore and analyse the customer satisfaction factors in construction industry considering different aspect of customer groups in Libya. Results indicate that there is a high demand of improvements in the contractor’s performance in terms of cost, time and quality of products. It was also found that Libyan construction companies have been forced to transform their policies after on Libyan war 2011 to focus on client and customer satisfactory policies, or say centric for the purpose of improving client requirements and turn the business into more advantageous for any company

Analysing construction delay factors: A case study of building construction project in Libya

Delays are one of the biggest problems facing by the construction industry. The delays in construction projects have significant financial and social impact to all parties involved in the projects. The aim of the paper is to analyse the impact of delay in Libyan construction projects by identifying and ranking the delay factors. A comprehensive literature was conducted to build up the general knowledge required to identify the potential delay factors in different countries. A semi structured questionnaire was designed using literature and distributed to construction companies that were selected randomly. The delay factors were ranked using the frequency of occurrence and severity scale. The survey result exposed that the construction projects in the developing countries suffer more delay than the developed countries. The critical delay factors found in Libyan construction projects were low skills of manpower, changes in the scope of the project, slowness in giving instruction, poor qualification of consultant and delay in delivering site project to contractor. Statistical experiments including, Paired Samples T-Test, was run to test the significance of the survey data and found that the result was significant. A case study of Libyan building project was analysed to identify the possible project delay and the sensitivity of each delay factor using @ risk simulation program. The case study result found that the project might be delayed by 97 to 103 days for one block in comparison to the planned duration. The results will guide the construction manager to take necessary measures to reduce the impact on construction project. The outcome of this study provides a methodology for identifying the delay factors and analysing the impact on construction projects

Comparative study of delay factors in Libyan and the UK construction industry

PurposeThe aim of the research presented in this paper is to develop a new methodology for the comparative analysis and quantification of the impact of delay factors in construction projects.Design/methodology/approachA framework of delay analysis system (DAS) is developed using the findings from the literature review and industry survey. Frequency and severity index method are used to identify and compare the delay factors in Libya and the UK. Statistical experiments are used to test the relationship and confidence level of survey results. A case study of a building project is used to evaluate the functions of the DAS.FindingsThe survey illustrated that construction projects suffered more delays in Libya than the UK. The survey results indicated that critical delay factors are quite different in both countries. The case study found that a building project might be delayed by 41 to 46 days in Libya, or 34 to 38 days in the UK, when considering the most critical delay factors.Practical implicationsThe outcome of the study is expected to help policymakers, decision makers and others stakeholders within the construction industry to improve the industry's processes and reduce the impact of delay in the construction operations.Originality/valueThis paper provides a new methodology and a delay analysis system that assists construction managers to analyse and quantify the impact of delay factors in building projects. The system is also expected to provide timely information about possible delays so that necessary measures can be taken to reduce the impact of delays and improve project delivery.</jats:sec

Comparative study of delay factors in Libyan and the UK construction industry

Purpose – The aim of the research presented in this paper is to develop a new methodology for the comparative analysis and quantification of the impact of delay factors in construction projects. Design/methodology/approach – A framework of delay analysis system (DAS) is developed using the findings from the literature review and industry survey. Frequency and severity index method are used to identify and compare the delay factors in Libya and the UK. Statistical experiments are used to test the relationship and confidence level of survey results. A case study of a building project is used to evaluate the functions of the DAS. Findings – The survey illustrated that construction projects suffered more delays in Libya than the UK. The survey results indicated that critical delay factors are quite different in both countries. The case study found that a building project might be delayed by 41 to 46 days in Libya, or 34 to 38 days in the UK, when considering the most critical delay factors. Practical implications – The outcome of the study is expected to help policymakers, decision makers and others stakeholders within the construction industry to improve the industry's processes and reduce the impact of delay in the construction operations. Originality/value – This paper provides a new methodology and a delay analysis system that assists construction managers to analyse and quantify the impact of delay factors in building projects. The system is also expected to provide timely information about possible delays so that necessary measures can be taken to reduce the impact of delays and improve project delivery