Supporting knowledge exchange isn't easy: lessons learnt from a case study

A knowledge management system is introduced in a large insurance company. It is meant to become a virtual knowledge network for a group of insurance professionals. Despite the fact that the introduction was met with enthusiasm and user participation in the design was ensured, the system did not live up to the expectations. In this paper we investigate this failure by uncovering and analyzing the requirements engineering processes underlying the system's\ud conception, design and introduction. The demise of the system can be attributed to a lack of attention for the use context of the end users and a tendency in the development process to focus mostly on the technical solution instead of problem analysis

Co-production in primary schools: a systematic literature review

Co-production is the involvement of citizens in the design and delivery of services. In primary schools, this involves parents working with teachers to improve the educational development of their children. In this contribution, we present the results of a systematic literature review on co-production in primary schools to establish what research has been conducted and to what extent there is evidence on the effectiveness of co-production in this context. After three subsequent steps of literature selection, an initial database of 3121 articles was reduced to 122 articles which were then carefully analysed. Generally, co-production in education tends to be aimed at specific groups, which makes it hard to generalize, but some findings appear more generally applicable. Co-production does appear to improve students’ knowledge acquisition. Parent–teacher relationships can be difficult and ambiguous, but teacher training appears to be an effective tool for improving co-production.The politics and administration of institutional chang

Governance and Control of Shared Service Centers

- Purpose - The study aims to add to the knowledge of governance and control aspects of intrafirm relationships by exploring a transaction costs economics perspective (TCE perspective) on governance and management control structure choices related to the development of a shared service center (SSC). - Design/methodology/approach - The notion of governance and control in SSC organizations is explored and a TCE model is developed to analyze management control structure choices for SSC governance. The nature of internal transactions is related to the dimensions of transactions. Then an example case study is used to illustrate the application of the theoretical model. - Findings - The theoretical analysis broadens existing frameworks of management control structures by particularly pointing to the possibility of including governance structures for internal transactions and exit threats (connected to a market mechanism) in the management control structure of an organization. Confrontation with the case example illustrates that the possibility of an exit threat was not explicitly considered by top management (“the designer” of management control). Although the TCE model may be a useful tool for analysis purposes, it has little explanatory power in this particular case. Organizational change processes toward SSCs are complex and can only partly be examined with conventional economics-based approaches such as TCE. - Research limitations/implications - Governance and control of SSCs is conceptually theorized, using an instrumental economics approach. The case study is not generalizable but illustrates the use of the model in a particular situation. To understand governance and control change within SSC organizations, more longitudinal case studies are needed. - Practical implications - A TCE approach to governance and control choices regarding SSCs might provide practitioners with insights into the efficiency of specific management control structures. - Originality/value - This chapter contributes to the extant knowledge by both exploring and challenging a TCE perspective on SSC-related changes in management control

Parents as co-producers in primary education

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Co-production in primary schools: a systematic literature review

Contains fulltext : 219244.pdf (publisher's version ) (Open Access)05 juli 201817 p

Linking HR strategy, e-HR goals, architectures and outcomes: a model and case study evidence

Building on our earlier model of the links between HR strategy, e-HR goals, architectures, and outcomes, we illustrate the relationship between some of these elements with data from three global organizations. In doing so, we aim to help academics and practitioners understand this increasingly important area of HR theory and practic

The dynamic nature of HRM implementation: a structural perspective

Over the past decades, scholars have dedicated substantial attention to the process of HRM implementation. Most progress has been made with debates on HRM system strength, roles of organisational actors in HRM implementation, and intended, actual and perceived HRM. In this paper, we challenge the current view on HRM implementation as being too static and one-directional. By building on structuration theory (Giddens, 1984), we show that the process of HRM implementation is less straightforward than has been previously assumed. After their initial introduction, HRM practices evolve through turbulent developments. Furthermore, instead of neatly distributed roles following meticulously scheduled planning, HRM practices are influenced by various organisational actors. For successful implementation, HRM practices need to become inscribed into the interpretive schemes of organisational actors, resources have to be distributed, the HRM practice has to gain legitimacy. We develop a comprehensive framework that assists in understanding the process of HRM implementation

Researching Peronnel Management in Dutch Small and Medium Sized Enterprizes: A literature overview and a research model

This paper is very much on work in progress. Only this year did we decide to start research on HRM in small and medium sized enterprises (SME’s) in the Netherlands. Personnel management in SME’s has been little researched, yet SME’s are very important for economic activity and many owners/managers struggle with personnel issues. In this paper we will introduce an outline of our research so far. The paper offers a literature overview leading to our research model, and discusses our research approach and tool. Some results of our pilot study are presented and discussed, even though the pilot itself was less successful than we hoped

Closing the gap between scholarly knowledge and practice: Guidelines for HRM action research

In this paper we review the current use of action research in the field of Human Resource Management (HRM), and assess its potential contribution to the field. We show that action research is very suitable for theory development and excels in developing scholarly knowledge that informs practitioners and is relevant for specific contexts. Although only a handful of HRM papers label their research as action research (from our review of nine journals between 2000 and 2019), they substantially contribute to HRM by explaining the role of context and the dynamic nature of HRM design, implementation and evaluation and by showing the effectiveness of systemic interventions. We offer guidelines for conducting HRM action research projects, emphasizing the importance of involving relevant stakeholders, rigorously making field notes of the research process and reflexivity on the interests of both researchers and practitioners