2,334 research outputs found
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services.
Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services.
Wasting a window of opportunity: Anticipated and experienced regret in intention-behavior consistency
preferences;voting;elections;regret theory
"Wow, I could've had a V8!": The role of regret in consumer choice
decision making;consumer behavior;regret theory
fMRI Evidence for Modality-Specific Processing of Conceptual Knowledge on Six Modalities
Traditional theories assume that amodal representations, such as feature lists and semantic
networks, represent conceptual knowledge about the world. According to this view, the
sensory, motor, and introspective states that arise during perception and action are irrelevant
to representing knowledge. Instead the conceptual system lies outside modality-specific
systems and operates according to different principles. Increasingly, however, researchers
report that modality-specific systems become active during purely conceptual tasks,
suggesting that these systems play central roles in representing knowledge (for a review, see
Martin, 2001, Handbook of Functional Neuroimaging of Cognition). In particular,
researchers report that the visual system becomes active while processing visual properties,
and that the motor system becomes active while processing action properties. The present
study corroborates and extends these findings. During fMRI, subjects verified whether or not
properties could potentially be true of concepts (e.g., BLENDER-loud). Subjects received
only linguistic stimuli, and nothing was said about using imagery. Highly related false
properties were used on false trials to block word association strategies (e.g., BUFFALOwinged).
To assess the full extent of the modality-specific hypothesis, properties were
verified on each of six modalities. Examples include GEMSTONE-glittering (vision),
BLENDER-loud (audition), FAUCET-turned (motor), MARBLE-cool (touch),
CUCUMBER-bland (taste), and SOAP-perfumed (smell). Neural activity during property
verification was compared to a lexical decision baseline. For all six sets of the modalityspecific
properties, significant activation was observed in the respective neural system.
Finding modality-specific processing across six modalities contributes to the growing
conclusion that knowledge is grounded in modality-specific systems of the brain
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