1,168 research outputs found
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services.
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Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services.
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"Wow, I could've had a V8!": The role of regret in consumer choice
Get PDFdecision making;consumer behavior;regret theory
Wasting a window of opportunity: Anticipated and experienced regret in intention-behavior consistency
Get PDFpreferences;voting;elections;regret theory
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